Shantrell Stewart
South Chesterfield,VA
Summary
Diligent Customer Service Representative with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
General Assembly
12.2024 - 02.2025
- Supported administrative functions during legislative sessions
- Maintained political neutrality in interactions with officials and the public
- Managed office procedures and communications effectively
- Issued 20-50 access badges to employees, contractors, and visitors according to established protocols and procedures
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Intake Admin
CorVel Corporation
06.2023 - 06.2024
- Answered and managed approximately 60-100 incoming calls, emails and faxes per day from internal and external customers
- Gathered information from injured workers, employers, or others involved
- Entered information into CareMC systems to ensure injured employees received medical treatment
- Resolved injured employee concerns and escalated issues when necessary
- Additional duties as assigned
Dispatcher
Verida, Inc.
10.2021 - 06.2023
- Managed approximately 60-100 inbound and outbound calls for Medicaid non-emergency discharges, ride requests, and dispatched estimated time of arrivals
- Submitted rates for approval or negotiated rates with provider to ensure fuel efficiency to transport clients to and from their appointments by considering the cost per mile and potential for optimized routes to minimize fuel usage
- Maintained constant communication with providers (drivers) via telephone providing updates on routes, pick up instructions and addressing any issues that arise
- Ensured clients, providers and employees were handled in a professional and courteous manner
- Additional duties as assigned
Customer Service Representative
Conduent
12.2020 - 01.2021
- Provided efficient customer service by handling high-volume inbound calls, resolving inquiries regarding account details, billing, and service changes
- Managed 60-80 calls from Medicaid recipients
- Accurately navigated internal systems to access customer information, process transactions, and update account details
- Achieved consistently high customer satisfaction ratings by delivering timely and professional service
- Maintained adherence to established call center guidelines and quality standards
Virtual Receptionist
NEXA
10.2019 - 07.2020
- Successfully managed approximately 50-90 incoming calls, messages and emails
- Proficiently scheduled appointments using internal clients system for documentation, minimizing scheduling conflicts and optimizing client time to ensure smooth communication flow
- Effectively took client messages, identifying urgent issues and promptly routed callers to appropriate departments
- Accurately documented detailed messages and delivered them to relevant parties in a timely manner
- Additional duties as assigned
Education
Associate of Applied Science - Human Resources Specialist
Bryant & Stratton College of Richmond
Richmond, VA06.2020
Skills
- Excellent verbal and written communication
- Problem Solving
- Compliance
- Attention to detail
- Customer Relation Management
- Microsoft Suite
- Processing Small Business Loan Applications
- Analytical Skill
Training
- Dispatch Knowledge, Freightbrokerscourse.com
- Negotiation, Studied how to negotiate rates, terms, and contracts with shippers and carriers
- Communication, Studied how to communicate with shippers, carriers, and clients to keep lines of communication open
- Logistics, Studied how to develop strategies to solve logistics challenges
- Business Management, Studied how to set up a business, including recordkeeping, marketing, and advertising
- Transportation Law, Studied the laws and regulations that govern the freight industry
- Contract Management, Studied how to set up and manage contracts with carriers and shippers
- Shipment Tracking, Studied how to track shipments to ensure they arrive on time
Timeline
Administrative Assistant
General Assembly
12.2024 - 02.2025
Intake Admin
CorVel Corporation
06.2023 - 06.2024
Dispatcher
Verida, Inc.
10.2021 - 06.2023
Customer Service Representative
Conduent
12.2020 - 01.2021
Virtual Receptionist
NEXA
10.2019 - 07.2020
Associate of Applied Science - Human Resources Specialist
Bryant & Stratton College of Richmond
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