Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Shantrelle Vaught

Winter Springs

Summary

Experienced energetic and quick-learning individual bringing 10+years of quality performance in customer support roles. problem-solving abilities exceptional service and building team morale through effective communication and positive performance feedback. Ready and willing to build, learn and grow within the company awhile maintaining a positive attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lab client services

AdventHealth Orlando
04.2021 - Current
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.

Medical Receptionist/Front Desk

HealthCare Support Staffing
03.2019 - 04.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.

Lab Registration Specialist

HealthCare Support Staffing
03.2019 - 09.2019
  • Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
  • Expedited appointment scheduling by working closely with clinical staff to allocate resources effectively.
  • Scheduled and registered appointments using company scheduling programs.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.

Enrollment Specialist

TelAffects
10.2018 - 02.2019


  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
  • Used key sales tactics to grow membership sales.
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.

Front desk/Counselor

City of Orlando
01.2015 - 08.2018
  • Data entry
  • Assisted students in setting realistic academic goals, creating action plans to achieve them, and monitoring progress towards those goals over time.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
  • Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
  • Collaborated with school leaders to develop policies that support diversity, inclusion, and equity initiatives within the educational environment.
  • Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
  • Participated in ongoing professional growth opportunities like conferences, workshops, and webinars to stay current on best practices in the field of school counseling.
  • Contributed to a positive school environment by fostering meaningful connections among students.

Education

Skin care -

Hollywood Institute
Casselberry, FL
04.2024

Psychology -

Valencia College
Orlando, FL

High school or equivalent -

Winter Park High School
Winter Park, FL
05.2013

Skills

  • Typing 40 WPM
  • Service Desk
  • Customer Relations
  • Scheduling
  • EMR Systems
  • Salesforce
  • 10 Key Data Entry
  • Multi-line Phone Systems
  • Insurance Verification
  • Medical Billing
  • Clerical Experience
  • Windows

Certification

  • First Aid CPR AED, 01/2021
  • Driver's License, 08/2022

Additional Information

SKILLS Leadership, self-motivation, Adaptability, Data entry, filing, Microsoft office, customer service, strong communication, fast paced, quick learner, creative problem solving, time management, ability to lift heavy objects, transportation, special needs assistance, and team player. 40 WPM 10 key

Personal Information

Willing To Relocate: Anywhere

Timeline

Lab client services

AdventHealth Orlando
04.2021 - Current

Medical Receptionist/Front Desk

HealthCare Support Staffing
03.2019 - 04.2021

Lab Registration Specialist

HealthCare Support Staffing
03.2019 - 09.2019

Enrollment Specialist

TelAffects
10.2018 - 02.2019

Front desk/Counselor

City of Orlando
01.2015 - 08.2018

Skin care -

Hollywood Institute

Psychology -

Valencia College

High school or equivalent -

Winter Park High School

Similar Profiles

CREATE PROFILE
Shantrelle Vaught