Shantrese Kennebrew
La Grange,GA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Lagrange, GA
03.2017 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Facilitated successful front desk operations for high-volume hotel.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Inputted guest information into computer system accurately and securely.
- Kept accurate records of guest transactions.
- Handled high-volume phone calls for reservations and inquiries.
- Resolved customer complaints by implementing effective solutions promptly.
- Actively participated in team meetings to improve overall service quality.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Communicated with maintenance teams for prompt resolution of facility issues.
- Verified identification documents upon guest arrival per company policies.
- Balanced cash drawers nightly while adhering to strict accounting procedures.
- Trained new staff members on front desk procedures and software.
- Utilized property management software to maintain organized guest records.
- Ensured proper security measures for guest safety and privacy protection.
Customer Care Representative
American Home Shield
Lagrange, GA
05.2021 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Processed customer account changes with proprietary software.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Machine Operator
ITW Daelim USA
01.2011 - 01.2013
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Carry out regular safety checks on machinery prior to operation.
- Collaborate with other departments when necessary for successful completion of projects.
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Inspect finished workpieces to ensure conformance with specifications.
- Comply with company policies regarding quality control procedures.
- Trained new operators in plant processes and safety measures.
Education
High School Diploma -
Greenville High School
Greenville, GA05-2004
Skills
- Report Generation
- Safety and security procedures
- Guest Relations
- Transportation information
- Front Office Support
- Guest amenities
- Room assignments
- Cash Handling
- Customer Service
- Listening Skills
- Time Management
- Problem-solving skills
- Clerical duties
- Oral and written communications
- Data Entry
- Payment Collection
Affiliations
Candle making and spending time with my family.
Timeline
Customer Care Representative
American Home Shield
05.2021 - 10.2021
Front Desk Agent
Hampton Inn By Hilton
03.2017 - Current
Machine Operator
ITW Daelim USA
01.2011 - 01.2013
High School Diploma -
Greenville High School
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