Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANTRESE MILLINE

Decatur,GA

Summary

Motivated and detail-oriented Administrative Assistant with 20 years of experience supporting high level management and their staff in fast-paced environments. Proven track record of leadership, strong organizational capabilities, and a commitment to customer satisfaction. Recognized for exceptional productivity, analytical thinking, problem-solving, and sound decision-making.
Currently seeking a position as an Executive Assistant within a growth-oriented organization where I can leverage my extensive experience, collaborative nature, and transferable skills to contribute effectively to team success.

Overview

20
20
years of professional experience

Work History

Administrative Assistant/Intake Coordinator/Scheduler

Odyssey Family Counseling Center
04.2017 - 05.2025
  • Serves as first point of contact for visitors and clients
  • Promptly, accurately, and professionally provide excellent customer service to clients, staff, and visitors
  • Responsible for researching and collecting data as it relates client demographics, insurance verification, and eligibility of benefits
  • Generates quantitative reports for the management team and their staff as it pertains to service provision such as clients served, admissions/ discharges, client waitlist, etc.
  • Medical Billing, Paytrace, collect and process payments and co-pays
  • Supports management staff by typing reports, inter-office memoranda, and other correspondence
  • Engage with Public Health Children and Adult Health Teams like United Way, Center for Black Women Wealth, Clayton County Health Department, Fulton County School System, and DJJ.
  • Manage telephone calls from clients and external partners determining nature of business and directs and/or records and relays messages to appropriate personnel
  • Responsible for maintaining and updating provider schedule in the EHR by scheduling client appointments, back-filling cancelled appointments
  • Train onboarding staff on the Carelogic system
  • Improved office operations by automating client correspondenceand data communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Answered multi-line phone system, routing calls, and delivering messages to staff
  • Maintained inventory of office supplies and placed orders.
  • Increased profitability and productivity by minimizing downtime and streamlining the daily schedule of 30+ therapist, 2 doctors, and a nurse.

Claims Service Assistant / Administrative Assistant

Georgia Department of Natural Resources
05.2014 - 03.2017
  • Provided administrative and clerical support for employees’ in the Ambient Monitoring Program
  • Entered temperatures and pressures into Data Link
  • Created monthly PM 2.5 and LEAD folders
  • Answered inbound calls and made outbound calls in a fast paced call center environment
  • Maintained and filed all site data and purchase requests along with any correspondence and receipts
  • Investigated claims filed against the DNR
  • Prepared and updated documents including correspondence, reports, drafts, memos, and emails
  • Provide assistance to claim handlers by performing a variety of support Services (Setting up claims, Filing Correspondence and pulling files)
  • Enter electronic claim information.
  • Update and make corrections to claim files as directed by claim representatives.
  • Answer and transfer all calls to appropriate claim rep are claim adjuster.

Administrative Assistant - Youth & Justice Department

Georgia Community Support & Solutions
10.2005 - 09.2013
  • Provided programmatic and administrative support in the daily operation of assigned programs for Psychiatrists, Social workers, and Area Coordinators
  • Organized and Supervised a yearly summer camp for at risk youth
  • Reviewed and verified incoming Intake requests for completeness and legibility and ensured clients were enrolled into the appropriate programs based on the review and recommendation of the Psychiatrists, Social Workers, and Area Office Coordinators
  • Processed referrals from Department of Youth and Justice (DYJ) to determine grant eligibility
  • Created and maintained client files and updated database accordingly
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Monitored court proceedings for adherence to legal procedures and rules by attorneys and litigants for all youth admitted into the Youth and Justice program.

Education

Academic Diploma -

Towers High School
Decatur, GA

Skills

  • Customer Service
  • Written and verbal communication
  • Organizational Skills
  • Detailed Oriented
  • Interpersonal Skills
  • Adaptability
  • Data Entry/Keyboarding
  • Microsoft Office Suite
  • Multi-line phone system
  • Multitasking and prioritization
  • Office management
  • Timeline planning and management
  • Schedule coordination
  • Attention to detail

Timeline

Administrative Assistant/Intake Coordinator/Scheduler

Odyssey Family Counseling Center
04.2017 - 05.2025

Claims Service Assistant / Administrative Assistant

Georgia Department of Natural Resources
05.2014 - 03.2017

Administrative Assistant - Youth & Justice Department

Georgia Community Support & Solutions
10.2005 - 09.2013

Academic Diploma -

Towers High School

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