Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Shantrice Nelson

Shantrice Nelson

South Hill,VA

Summary

Dedicated General Manager, professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

General Manager

McDonald's/Susdewitt Enterprises
09.2019 - Current
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reported issues to higher management with great detail.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised team of 50 at my current location.
  • Increased sales by 14% in three months by creating marketing events and partnering with area businesses.
  • Count money and make bank deposits.
  • Know how to read a PNL and control profit and controllables.
  • Make schedules

Department Manager, Training Manager

McDonald's Harris & Wesley
04.2014 - 09.2019
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Communicated with managers of other departments to maintain transparency.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Education

High School Diploma -

Prince Edward County High School
Farmville, VA

Skills

  • Menu Planning
  • Labor Cost Controls
  • Product Costing
  • Staff Training
  • Market Growth
  • Profit and Loss
  • Sales Expertise
  • Sales Team Development
  • Food Preparation and Safety
  • Inventory Control
  • Staff Motivation
  • Supervision and Training
  • Communication Skills

Timeline

General Manager

McDonald's/Susdewitt Enterprises
09.2019 - Current

Department Manager, Training Manager

McDonald's Harris & Wesley
04.2014 - 09.2019

High School Diploma -

Prince Edward County High School

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Shantrice Nelson