Shantris Henderson

Work History

Dollar Tree Stores

11.2015 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.

Dollar Tree

04.2009 - 04.2013

Trained and supervised merchandising team members in best practices, improving overall performance.
Implemented innovative visual displays that captured attention and boosted sales significantly.
Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
Increased sales by developing and implementing successful merchandising strategies.
Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Managed inventory levels effectively to minimize stock shortages and overstocks.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.

Old Navy

04.2003 - 04.2009

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.