Shantylle Kibler
Onalaska,WI
Summary
A dynamic leader with a proven track record at Finesse Apparel LLC, adept in business management and customer relations. Excelled in enhancing customer satisfaction and fostering team collaboration, significantly boosting brand awareness. Skilled in decision-making and relationship building, consistently achieving and surpassing goals through strategic planning and effective leadership. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Owner
Finesse Apparel LLC
2022.07 - 2024.05
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Researched target market to discover customer needs and analyze competitor trends.
Assistant Store Manager
Stanton Optical
2022.01 - 2022.07
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Daycare Provider
Pre School-Childcare Center
2017.08 - 2019.03
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Provided individualized attention to each child, recognizing their unique needs and adapting care accordingly.
- Implemented positive discipline techniques to guide children''s behavior, setting clear expectations for conduct in the daycare setting.
- Assisted children in developing social skills through interactive games and group activities that promoted cooperation and teamwork.
Assistant Store Manager
Piercing Pagoda of Zale
2015.04 - 2016.01
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Waitress
Brice Prairie Pub and Eatery
2015.04 - 2016.01
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Small Business Management
Western Technical College
La Crosse, WI 2019.06 - 2020.05
High School Diploma -
Holmen High School
Holmen, WI05.2014
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Business Management
Project Management
Customer Service
Decision-Making
Teamwork and Collaboration
Team Leadership
Effective leader
Goal Setting
Timeline
Owner
Finesse Apparel LLC
2022.07 - 2024.05
Assistant Store Manager
Stanton Optical
2022.01 - 2022.07
Small Business Management
Western Technical College
2019.06 - 2020.05
Daycare Provider
Pre School-Childcare Center
2017.08 - 2019.03
Assistant Store Manager
Piercing Pagoda of Zale
2015.04 - 2016.01
Waitress
Brice Prairie Pub and Eatery
2015.04 - 2016.01
High School Diploma -
Holmen High School
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