Shanu Jain

Work closely with management and employees to improve work relationships, build morale and increase productivity and retention

• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
• Collaborated with leadership to assess and improve policies across board.
• Advised senior management on organizational development and change management initiatives.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Identify training needs for teams and individuals
• Evaluate training program
• Consult with line management and provide daily HR guidance
• Exit management process which included process of conducting exit interviews, analyze employee exit feedbacks, prepare exit related management information
• Escalation management – Serve as an escalation point of contact for issues coming from stakeholders/employees, understand and communicate customer expectations, prepare root cause analysis, take corrective and preventive actions
• Manage internal audits, driving process improvement projects as per audit findings.

• Supporting Vodafone India HR Operations for 12000 + Headcount
• This group includes employees at Analyst to Leadership Level for Vodafone India Ltd
• Policy & Compliance governance act as single point of contact for all the Policies queries
• (Leave & Attendance, Transfer & Relocation)
• Managing the HR systems (SAP) & facilitating the changes to the Employee information
• Communication about new policy, enhancements in the policy and designing the policy
• Handle employee grievances and queries related to internal policies, personnel record updates and other activities
• Expert in the interactions between HR SAP and other systems (both IT and other SAP work streams such as expenses and timesheets); capable both of resolving complex queries and explaining these in simple language to employees
• Training & educating the employees in the appraisal system for its timely completion
• Communicating the stages of the appraisal cycle to the stake holders
• Educating the Appraisal process & systems to the New Hires & business leaders
• Responsible for executing the Mid-Year, Year-End processes, project/ supporting Evaluations
• Relationship-building with others in the HR Services team and within HR
• Partner relationship with key stakeholders
• Cross-functional relationships with others in the LOB’s such as Finance, IT
• Preparing and auditing letters issued to employees.

• Responsibilities include:
• Strategic Planning
• Identifying future challenges; devising and implementing short term and long-term policies to achieve organizational and strategic goals
• Formulating business strategies judicious utilization and deployment of available resources to achieve organizational business objectives
• Human Resource Development
• Overseeing smooth implementation of HR policies for manpower planning, recruitment, selection, Induction, orientation and development of new employees in the organization
• Handling the development and administration of performance management programs in the Organization, including periodic performance reviews and appraisals for all staff members
• Personnel Administration
• Ensuring compliance with statutory regulations like PF, Insurance policies, Gratuity, medical cover and pension schemes for the employees
• Supervising activities of the office and maintenance of attendance and leave records, necessary for processing payrolls of employees
• General Administration
• Ensuring optimum and effective utilization of material and human resources in providing congenial work environment
• Improving the productivity by eliminating discomfort and fatigue in the organization
• Training & Development
• Coordinating activities for the identification of training needs of employees for upgrading their technical and soft skills
• Planning for organizing and conducting training and development programs, in association with the external/internal trainers and consultants.

• Technical Skill:
• Modules Mainframes
• Language COBOL
• Programming JCL, CICS
• Database DB2
• Tools Xpeditor, Endevor, Hiperstation
• Application Development
• Managing the environment setup for code synchronization
• Coding and reviewing code for initial defect’s identification
• Designing, developing, testing, troubleshooting and debugging of the applications
• Understanding the technical & functional specifications
• Drafting functional requirements using models and diagrams to represent the processes & functions involved
• Mobilizing the committees to ensure success of events.