SHANU MARY WILLIAM

Established and led Learning & Development department, driving133.82% employee growth and236.22% sales increase (2019-2024)

• Developed and implemented technical writing assessment program and employee evaluation systems
• Conducted organizational development initiatives including emotional intelligence surveys and HR policy improvements
• Created comprehensive employee onboarding programs and training curriculum
• Managed leadership development programs and cross-functional team collaboration
• Implemented performance management systems and training evaluation frameworks
• Led corporate communications and professional development initiatives
• Facilitated talent development and cultural transformation programs
• Designed and delivered management training across organizational levels
• Implemented ongoing coaching initiatives to support employees'' long-term success beyond classroom instruction.
• Developed e-learning modules that allowed remote team members access to vital educational content whenever needed.
• Enhanced employee performance by designing and delivering comprehensive training programs.
• Mentored junior trainers in best practices for instructional design, delivery techniques, and evaluation methodologies.
• Evaluated training program effectiveness through regular assessments, surveys, and feedback sessions.
• Increased customer satisfaction ratings by implementing specialized service-focused trainings for front-line staff.
• Increased employee retention rates by providing engaging and relevant training materials.
• Reduced training costs through efficient planning and utilization of resources.
• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Developed training programs to meet company objectives.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Collaborated with management to identify company training needs and scheduling.
• Maintained records on attendance and participation.
• Developed effective training manuals, modules and teaching aids.
• Facilitated virtual, in-person and blended learning sessions.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed and implemented successful onboarding program.
• Developed and executed performance management programs to increase employee engagement and productivity.

• Delivered comprehensive training modules in professional skills and technology to500+ students
• Developed assessment frameworks and performance tracking systems
• Led trainer development program and mentoring initiatives
• Received "Best SDE Award" for outstanding training delivery and program management
• Managed stakeholder relationships and recruitment initiatives
• Completed and submitted monthly and yearly reports to support executive decision making.
• Provided mentoring and guidance to junior development staff, fostering professional growth within the team.