Shanya Acosta

Work History

KFC Restaurant

01.2016 - 01.2017

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Addressed and resolved customer complaints in polite and professional manner.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Trained new team members by relaying information on company procedures and safety requirements.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Stocked, tagged and displayed merchandise as required.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Processed orders on POS system and accepted cash and charge payments.

Walmart

01.2018 - 07.2018

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Taco Bell Restaurant

02.2019 - 01.2021

Greeted customers promptly and took orders to keep flow of traffic moving.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Collaborated with team members to quickly fill large orders and serve large parties.
Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
Trained newly hired employees on routine tasks and customer service.

KFC

04.2022 - 01.2024

Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Contributed to maintaining a positive work environment by fostering effective communication among team members.
Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
Performed shift change tasks each day to keep store neat and running smoothly.
Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
Promptly resolved customer complaints, escalating major issues to supervisor.
Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.

AAFES

10.2024 - 04.2025

Provided support to crew members, facilitating quick food preparation and delivery.
Made change and returned correct cash and coin to patrons.
Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
Enhanced customer experience by maintaining clean and welcoming dining area.
Resolved customer complaints with professionalism, restoring customer confidence in our service.