Open To Work
Shanya Crockett
Dallas
Summary
Dependable and detail-oriented operations professional with experience in warehouse logistics, manufacturing, and customer service. Skilled in forklift operation, shipping and receiving, dispatch coordination, and high-volume package handling. Proven ability to work efficiently in fast-paced environments while maintaining safety, accuracy, and strong communication.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Forklift Operator
BuzzBallz
Dallas
03.2023 - 02.2026
- Operated forklifts to move pallets and materials safely within the warehouse.
- Conducted routine inspections on equipment to ensure operational safety and efficiency.
- Loaded and unloaded trucks for timely inventory management and distribution.
- Assisted in training new operators on safe forklift practices.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Manufacturing Operator
PRO Logistics
Grand Prairie
01.2022 - 03.2023
- Monitored production lines for quality control and safety compliance.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Produced quality products by palletizing, packaging and assembling finished items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Assisted in training new operators on equipment and safety procedures.
- Followed standard operating procedures for packaging and labeling products.
- Reported equipment malfunctions and production issues to supervisors promptly.
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
- Troubleshot problems related to machinery operations and took corrective action when necessary.
- Maintained accurate records of production output and quality inspections.
Production Associate
Trina Solar
Wilmer
01.2018 - 01.2021
- Operated machinery to assemble solar panel components efficiently.
- Ensured quality control by inspecting finished products for defects.
- Collaborated with team members to maintain a smooth production flow.
- Operated automated machines used in the assembly line according to established procedures.
- Completed product assembly according to standardized procedures.
- Used hand and power tools to perform operational and routine tasks.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Ensured that all safety protocols were followed during the production process.
Shipping and Receiving Clerk
SMG
New Orleans
10.2015 - 12.2017
- Processed incoming shipments and verified item quantities against purchase orders.
- Organized and maintained inventory in designated warehouse locations.
- Maintained accurate shipping records using inventory management software.
- Collaborated with other departments to ensure smooth workflow operations.
- Operated computers to access information related to shipping activities.
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained inventory of shipping materials and supplies.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Coordinated with vendors on shipping schedules and backorders.
- Processed returns and exchanges according to company policies.
Customer Service Representative
Conduent
New Orleans
03.2014 - 09.2015
- Assisted customers with inquiries and resolved issues efficiently.
- Documented and tracked customer interactions in the CRM system.
- Escalated complex issues to senior staff for further assistance.
- Maintained knowledge of product updates and company policies regularly.
- Handled customer feedback and suggested improvements to management.
- Participated in team meetings to discuss performance and strategies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
Dispatcher
LMA Transportation
New Orleans
03.2011 - 02.2014
- Coordinated transportation schedules to optimize route efficiency for timely deliveries.
- Communicated effectively with drivers to provide real-time updates and support.
- Collaborated with logistics teams to ensure smooth freight handling and dispatching.
- Maintained accurate records of shipments and driver activities for reporting purposes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Verified driver credentials prior to assigning them a route or task.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Package Handler
UPS
New Orleans
01.2011 - 12.2013
- Sorted packages efficiently for timely distribution to delivery routes.
- Maintained cleanliness of work area to comply with safety standards.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Picked products using RF scanner to fill orders.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Followed company policies and procedures for secure package handling.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Education
Jefferson Parish Education
New Orleans, LASkills
- Operation (Sit-down, Pallet Jack)
- Shipping & Receiving
- Inventory Control & Cycle Counting
- Order Picking & Packing
- Dispatch Coordination & Routing
- Customer Service & Issue Resolution
- Production & Manufacturing Support
- Safety Compliance (OSHA Awareness)
- Time Management & Multitasking
- Data Entry & Documentation
Certification
- Forklift Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Forklift Operator
BuzzBallz
03.2023 - 02.2026
Manufacturing Operator
PRO Logistics
01.2022 - 03.2023
Production Associate
Trina Solar
01.2018 - 01.2021
Shipping and Receiving Clerk
SMG
10.2015 - 12.2017
Customer Service Representative
Conduent
03.2014 - 09.2015
Dispatcher
LMA Transportation
03.2011 - 02.2014
Package Handler
UPS
01.2011 - 12.2013
Jefferson Parish Education