Shanya Wilson
Jacksonville,FL
Summary
Detail-oriented and highly organized individual with strong analytical skills. Proficient in developing effective strategies and delivering solutions to complex challenges. Aiming to utilize expertise to support team objectives and achieve success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Coach
TSI Cares Foundation
07.2025 - Current
- Delivered behavioral and emotional support services to clients aged 12-17 in Group Home Program.
- Created supportive environments fostering positive behavior among youth. Maintained daily security and upkeep of home facilities.
- Participated in implementation and monitoring of client case plans as directed. Supervised youth during activities, ensuring safety and engagement.
- Assigned and monitored chores to encourage responsibility among residents. Prepared daily meals, accommodating dietary needs of youth.
- Oversaw medication administration for youth, ensuring compliance with care plans.
SSVF Shallow Subsidy Case Manager
Changing Homelessness Inc
12.2024 - 05.2025
- Participated in team meetings to discuss case management strategies for individual cases.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Assess new clients during screening, intake, and orientation
- Assess program qualification criteria of client and aid in referral to outside resources
- Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non-VA benefits
- Conduct housing habitability inspections in accordance with SSVF program guidelines and standards
- Ensure Rent Reasonableness of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards
- Complete client household recertification for program eligibility every 90 days
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Disaster Recovery Specialist
Health Care Equity Solutions
10.2024 - 01.2025
- The ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors. This includes being approachable and taking time to address employees' personal and professional needs, as well as client and customer concerns; treating others with respect and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.
- The ability to work productively and effectively when faced with stressful work situations and time pressures. This includes maintaining stamina and effective interactions with others under stressful working conditions and maintaining a calm, controlled, professional manner when facing high pressure and demanding situations.
- The ability to speak clearly and politely to customers, vendors, management, and colleagues when conveying information.
Child Welfare Case Manager
Camelot Community Care
09.2024 - 11.2024
- Engaged families in developing service plans that address identified needs of the child or youth in care
- Facilitated communication between biological parents, foster parents, social workers, and other stakeholders involved in the case
- Participated in weekly team meetings to discuss progress on current cases
- Assisted with placement decisions by evaluating potential foster parents' suitability for providing care
- Conducted home visits to assess safety and well-being of children placed in foster homes
- Monitored progress of projects, identified areas for improvement and implemented corrective action plans when necessary
Targeted Case Manager
Child Guidance Center
05.2024 - 11.2024
- Facilitated communication between clients and their families regarding treatment goals and objectives
- Advocated for patient rights while ensuring compliance with applicable laws and regulations
- Cultivated relationships with community partners to increase access to available resources for patients
- Supported clients in accessing needed resources such as housing, transportation, vocational training
- Monitored patient progress through regular follow-up visits and communicated changes to appropriate personnel
- Assisted in the development of goals and objectives that were tailored to each client's unique needs
Direct Support Professional Caregiver
Adam Acres
01.2024 - 04.2024
- Provided support to individuals with disabilities by assisting them with daily living tasks such as meal preparation, hygiene, errands, and leisure activities
- Assisted clients in developing independent living skills through instruction and modeling of appropriate behaviors
- Observed changes in client behavior or physical condition and reported concerns promptly to supervisor
- Managed crisis situations calmly while ensuring the safety of both the client and staff members involved
- Supported clients in achieving personal goals by providing encouragement, guidance, and assistance as needed
SIPP Residential Counselor
Daniel Kids
09.2022 - 01.2024
- Assessed patients for risk of suicide attempts
- Counseled clients or patients to assist in overcoming dependencies, adjusting to life, or making changes
- Discussed with individual patients plans for life after leaving therapy
- Collaborated with mental health professionals and other staff members to perform clinical assessments and developed treatment plans
- Performed crisis interventions with clients
- Acted as client advocates to coordinate required services or to resolve emergency problems in crisis situations
- Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records and progress notes
- Established trusting relationships with all clients, providing a safe space where they can express themselves freely without judgement
Student Response Specialist
University Arizona Global Campus
06.2022 - 10.2022
- Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits and career planning
- Addressed community groups, faculty and staff members to explain available counseling services
- Counseled individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Conducted follow-up interviews with counselors
- Established and supervised peered counseling and peered tutoring programs
Resident Assistant
Bethune Cookman University
08.2021 - 05.2022
- Assists in supervising residents and responding to complaints, reports, requests, and emergencies
- Manages front desk and signs students and visitors in according to security protocols
- Submits reports on infractions, violations, and safety issues
- Attends and participates in staff meetings and training sessions
- Observed students to detect and report unusual behavior
- Answered telephones, routed calls and delivered messages to support facility communications
- Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs
- Counseled students in problem-solving and managing social, financial and academic challenges
Patient Engagement Specialist
Care Signal
06.2021 - 05.2022
- Inbound & outbound calls
- Updating health records of the patients
- Enrolling patients in qualifying health services & programs
- Adhered to quality and service standards to support operational goals
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Assisted in developing marketing campaigns aimed at increasing awareness about available services for engaging with patients
CDC Vaccine Hotline Specialist
Maximus
05.2021 - 09.2021
- Schedule Appointments for customers who need to receive COVID-19 vaccine
- Email & Text locations for vaccines nearby
- Inbound calls & outbound calls
- Public Health Information Questioning
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks
- Defined problems, collected data, established facts and validated conclusions
- Identified areas for improvement in existing systems and procedures
Customer Service Representative
AmeriGas
01.2021 - 04.2021
- Inbound & outbound calls
- Updated and maintained database with accurate customer information and timely data entry
- Utilized automated systems to log and retrieve call information
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Referred unresolved customer grievances to designated departments for further investigation
Customer Service Representative
Pop Health Care
07.2020 - 11.2020
- Schedule appointments for annual health visits
- Customer Relationship Management (CRM)
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
Education
Bachelor of Science - Health Exercise Science Pre Clinical
Bethune-Cookman University
Daytona Beach05.2022
Skills
- Database management
- Data entry and analysis
- Problem resolution
- Patient care and support
- Crisis intervention strategies
- Effective communication skills
- Empathy and understanding
- Personal development
- Goal setting techniques
- Community outreach initiatives
- Active listening skills
- Group facilitation techniques
- Individualized service planning
- Collaborative problem solving
- Resource coordination
- Motivational interviewing techniques
- Visitation experience management
- Family relations support
- Court proceedings assistance
Certification
- Adult and Pediatric First Aid/CPR/AED
- Trust Based Relational Intervention
- Child Welfare Provisional Certification
Timeline
Residential Coach
TSI Cares Foundation
07.2025 - Current
SSVF Shallow Subsidy Case Manager
Changing Homelessness Inc
12.2024 - 05.2025
Disaster Recovery Specialist
Health Care Equity Solutions
10.2024 - 01.2025
Child Welfare Case Manager
Camelot Community Care
09.2024 - 11.2024
Targeted Case Manager
Child Guidance Center
05.2024 - 11.2024
Direct Support Professional Caregiver
Adam Acres
01.2024 - 04.2024
SIPP Residential Counselor
Daniel Kids
09.2022 - 01.2024
Student Response Specialist
University Arizona Global Campus
06.2022 - 10.2022
Resident Assistant
Bethune Cookman University
08.2021 - 05.2022
Patient Engagement Specialist
Care Signal
06.2021 - 05.2022
CDC Vaccine Hotline Specialist
Maximus
05.2021 - 09.2021
Customer Service Representative
AmeriGas
01.2021 - 04.2021
Customer Service Representative
Pop Health Care
07.2020 - 11.2020
Bachelor of Science - Health Exercise Science Pre Clinical
Bethune-Cookman University
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