Shanyce Hughes
Uniondale
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Herald East Inc.
01.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Contact Center Representative
Apple Bank
05.2023 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completes customer file maintenance, transactions and requests following department and Bank policies and procedures
- Communicate and log complaints in an effective and timely manner while adhering to complaint management policy
- Safeguard customer accounts and information for privacy and accuracy and adheres to call authentication procedures
Solution Center Associate
ShelterPoint
12.2022 - 02.2023
- Delivered prompt service to prioritize customer needs.
- Responsible for receiving, evaluating, and resolving all incoming calls regarding DBL and PFL claims
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Uses tactful questioning and active listening skills that support effective telephone communication
- Determine customer's needs and acts upon them appropriately
- Investigate and proposes solutions to the customer
Client Service Representative
Sterling National Bank
12.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
P.C. Richard & Son
05.2021 - 12.2021
- Answering incoming calls from customers with existing accounts looking to place orders over the phone
- Entering orders accurately into our point-of-sale system and then followed through to completion of scheduled delivery
- Handling incoming and outgoing phone calls regarding various customer service issues
- Problem solving and researching customer information
- Confirming orders with customers via telephone for next day delivery to minimize unsuccessful deliveries
- Coordinating with other internal departments (i.e., Distribution Team) to insure proper delivery
Data Associate
MetLife
11.2020 - 03.2021
- Compiled information and input into the company's database.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Verified accuracy of data before transcribing.
- Identified data errors and discrepancies and implemented swift corrections.
- Sorted and processed incoming reports before putting data into processing software.
Data Entry Associate
Super & Licatesi
02.2020 - 03.2020
- Managed and organized documents for data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Used data entry skills to accurately document and input statements.
- Managed significant incident reports and data entry for complex.
Sales Associate
Payless Shoes
06.2016 - 11.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Famous Footwear
11.2011 - 04.2013
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Audio Production
Full Sail University
Winter Park, FL10.2019
Skills
- Complaint resolution
- Scheduling
- Verbal and written communication
- Decision-making
- Inbound and outbound calling
- Creative problem solving
- Problem-solving
- Data entry
- Account updating
- Microsoft outlook
- Microsoft Office Suite
- Multitasking and organization
Timeline
Customer Service Representative
Herald East Inc.
01.2024 - 12.2024
Contact Center Representative
Apple Bank
05.2023 - 08.2023
Solution Center Associate
ShelterPoint
12.2022 - 02.2023
Client Service Representative
Sterling National Bank
12.2021 - 06.2022
Customer Service Representative
P.C. Richard & Son
05.2021 - 12.2021
Data Associate
MetLife
11.2020 - 03.2021
Data Entry Associate
Super & Licatesi
02.2020 - 03.2020
Sales Associate
Payless Shoes
06.2016 - 11.2016
Sales Associate
Famous Footwear
11.2011 - 04.2013
Bachelor of Science - Audio Production
Full Sail University
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