Shanyce Ramirez
Dundalk,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
The PUSH Talent-USA
03.2022 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Client Support Specialist I
Meals On Wheels Of Central Maryland
12.2016 - 03.2022
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
Warehouse Associate
Amazon
01.2021 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Call Center Representative
CMD Outsourcing Solutions
06.2016 - 11.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Title Processor
PDP Group Inc
09.2015 - 04.2016
- Title Corrections- Handle inbound/outbound calls regarding vehicle Tracking information, while handling a portal correcting 200-700 vehicle titles a day
- Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
- Maintained accuracy in documentation by diligently proofreading legal descriptions, tax records, and loan documents.
- Enhanced client satisfaction by efficiently managing and organizing title documents for real estate transactions.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
Head Recruiter/ Office Manager
The Power Company
06.2014 - 10.2014
- Network through industry contacts, association memberships, trade groups and employees
- Coordinate and implement college recruiting initiatives
- Lead the creation of a recruiting and interviewing plan for each open position.
- Implemented effective onboarding processes for new hires, leading to higher retention rates and employee satisfaction.
- Partnered with colleges and universities to create internship programs, fostering long-term talent development pipelines within the organization.
Independent Contractor
Direct Energy
01.2012 - 02.2012
- Communicated with customers and employees, and other individuals to answer questions, and to obtain business and requests
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
High school diploma - Medical Assistant
Fortis Institute
01.2012
Skills
- Administrative Experience
- Computer Skills
- Employee Orientation
- Account Management
- Interpersonal and written communication
- Document and Records Management
- Project management abilities
- Client Relationship Building
- Support inquiry assistance
Timeline
Brand Ambassador
The PUSH Talent-USA
03.2022 - Current
Warehouse Associate
Amazon
01.2021 - 04.2021
Client Support Specialist I
Meals On Wheels Of Central Maryland
12.2016 - 03.2022
Call Center Representative
CMD Outsourcing Solutions
06.2016 - 11.2016
Title Processor
PDP Group Inc
09.2015 - 04.2016
Head Recruiter/ Office Manager
The Power Company
06.2014 - 10.2014
Independent Contractor
Direct Energy
01.2012 - 02.2012
High school diploma - Medical Assistant
Fortis Institute
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