Shanyce Ramirez

Strategically elevated brand visibility by spearheading event marketing, conducting engaging demonstrations, driving sales, and executing targeted brand promotions to reach a wider audience. Cultivated a loyal customer base and increased positive word-of-mouth referrals by delivering personalized interactions, demonstrating in-depth product knowledge, and ensuring exceptional customer experiences. Maintained brand integrity by upholding consistent messaging and visuals across all promotional materials and presentations, reinforcing brand identity. Drove brand recognition through the successful planning and execution of promotional events and captivating product demonstrations that resonated with customers. Proactively engaged with potential customers, fostering genuine conversations to build brand loyalty and trust. Collaborated effectively with store staff to boost product visibility in high-traffic areas, leading to increased sales and customer engagement. Proactively captured leads and potential business opportunities by collecting and organizing customer contact information during promotional events, contributing to future growth and expansion initiatives.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel

As a Client Support Specialist I at Meals On Wheels Of Central Maryland in Baltimore, MD since December 2016-2020 , my role involved cultivating strong connections with local organizations and businesses to ensure seamless service delivery. I served as the primary point of contact for clients, representing the organization and promoting our services effectively. In addition, I offered direct assistance to the regional manager and overseen the intake process for new clients.

On a typical day, I would handle an average of 70-100 phone calls, demonstrating my strong communication skills and ability to address inquiries promptly and efficiently. Utilizing critical thinking skills, I consistently evaluated and enhanced the structure of our client services, aiming to provide the best possible support to those in need.

Collaboration with the distribution team was essential in my role, as I had to work closely with them to guarantee the availability of routes and timely meal deliveries. Through proactive problem-solving on a daily basis, I’d address challenges as they arise, ensuring that our clients receive the assistance they require.

Overall, my position as a Client Support Specialist I involved multifaceted responsibilities that required a blend of interpersonal skills, organizational abilities and a genuine passion for serving the community through that non-profit organization.

Proficiently provides exceptional customer service support tailored to Ivy League colleges, ensuring a seamless experience for students and families. Specializes in addressing complex financial aid inquiries and resolving bursary issues with precision and empathy. Manages a high volume of inbound and outbound calls, averaging between 70 to 120 calls daily, while maintaining a professional and helpful demeanor. Demonstrates a deep understanding of university policies and procedures to effectively assist diverse stakeholders. Consistently exceeds expectations by delivering personalized solutions and fostering positive relationships in a fast-paced academic environment.

Proficiently organized, categorized, and maintained vehicle titles and contracts, ensuring accurate documentation for efficient record-keeping. Actively engaged in ongoing training to enhance skills in data entry, optimizing accuracy and productivity. Specialized in Title Corrections, managing a high volume of inbound and outbound calls related to vehicle tracking information. Expertly navigated a portal to correct 200 vehicle titles daily, demonstrating exceptional attention to detail and problem-solving abilities. Additionally, handled various administrative tasks including filing, scanning, faxing, mailing, and coordinating shipments through FedEx. Consistently upheld high standards of organization and efficiency in a dynamic and fast-paced work environment.

Proficiently developed and implemented comprehensive recruiting plans to attract top talent, utilizing a strategic approach to meet organizational needs. Leveraged industry contacts, association memberships, trade groups, and employee referrals to build a strong network and source qualified candidates. Coordinated and executed college recruiting initiatives to engage with emerging talent pools. Managed administrative duties and maintained thorough record-keeping to track recruitment metrics and outcomes. Collaborated closely with Hiring Managers to strategize and plan recruitment efforts, ensuring alignment with business objectives. Crafted detailed job descriptions tailored to each position, highlighting key responsibilities and qualifications. Led the development of recruiting and interviewing plans for every open position, optimizing the hiring process and enhancing candidate experience.