Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanychia Graham

Providence

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

23
23
years of professional experience

Work History

Support Services Administrator

Dynata Formally SSI
Logan
03.2014 - Current
  • Ensured compliance with applicable regulations pertaining to privacy and confidentiality of respondents' personal information during all stages of the research process.
  • Submitted information to professionals for use in research studies.
  • Conducted structured interviews and recorded audio.
  • Conducted follow-up interviews to obtain additional information as needed.
  • Participated in training sessions conducted by senior staff members to gain knowledge about new interviewing techniques.
  • Utilized effective listening skills when interacting with participants during interviews.
  • Coordinated with other departments to ensure that all Support Services tasks were completed on time.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Research Agent

Discover research Group
Providence
01.2002 - 01.2012
  • Called customers over the phone to get their feedback about different products and services that they may have used
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Provided customer service to clients through phone and email communication.
  • Conducted market research to identify trends and opportunities in the industry.

Education

Graduate - General

Mountain Crest High School
Hyrum, UT
06-2005

Skills

  • Office administration
  • Employee onboarding
  • Internal communications
  • Meeting facilitation
  • Task delegation
  • Records maintenance
  • Scheduling appointments
  • Document management
  • Recruitment assistance
  • Document retrieval
  • Scheduling
  • Meeting planning
  • Spreadsheet tracking
  • Event planning
  • Professional correspondence
  • Communication proficiency
  • Supply inventory control
  • Active listening
  • Telephone and email etiquette
  • Time management
  • File system management
  • Attention to detail
  • Goal setting
  • Multitasking Abilities
  • Typing speed
  • Problem-solving aptitude
  • MS word, excel, and outlook

Timeline

Support Services Administrator

Dynata Formally SSI
03.2014 - Current

Research Agent

Discover research Group
01.2002 - 01.2012

Graduate - General

Mountain Crest High School

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Shanychia Graham