Shanyell Artis
Cuba,AL
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
911 Emergency Dispatcher
Livingston Police Department
06.2021 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
Team Member
Ard Logistics
03.2018 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Shift Manager
McDonald's
04.2014 - 05.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Education
No Degree - Mortician
East Mississippi Community College
Scooba, MSHigh School Diploma -
Southeast Lauderdale High School
Meridian, MS05.2009
Skills
- Monitoring Frequencies
- Information Archiving and Retrieval
- Dispatch First Responders
- Office Support
- Complex Problem-Solving
- Proficiency in Microsoft Office
Timeline
911 Emergency Dispatcher
Livingston Police Department
06.2021 - Current
Team Member
Ard Logistics
03.2018 - 03.2020
Shift Manager
McDonald's
04.2014 - 05.2018
No Degree - Mortician
East Mississippi Community College
High School Diploma -
Southeast Lauderdale High School
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