Shanyla Washington
Philadelphia,PA
Summary
Resourceful Online Grocery Associate known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and e-commerce platforms. Excel in time management, problem-solving, and adaptability, ensuring smooth operations and positive shopping experiences.
Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.
Reliable Online Grocery Associate bringing relevant experience in online retail and customer service. Strengths include efficient order fulfillment, customer relationship management, and troubleshooting website issues. Committed to maintaining high standards of accuracy, productivity and attention to detail; known for having positive impact on customer satisfaction levels in previous roles.
Overview
5
5
years of professional experience
Work History
Maintenance
Giant Food Stores
Philadelphia, PA
08.2023 - 01.2025
- To deliver a great customer experience while providing our Customers with accurate, friendly and efficient service; to perform maintenance and janitorial duties throughout the store as presented by Store Management to ensure that the store premises and fixtures are kept clean and sanitary; to present a clean, attractive environment to the store’s Customers and its Associates and ensure that the work shift contributes positively to the best interests of the store
- Empty all trash and recycling containers as prescribed by Store Management
- Clean and sanitize bathrooms including all plumbing fixtures in the manner prescribed by Store Management
- Replenish paper and soap supplies in all restrooms as required
- Clean, mop, sweep, scrub, strip, wax, buff or vacuum floor areas as designated by Store Management or as prescribed in established store procedures, schedules or guidelines
- Clean Associate break and lunch areas
- Monitor inventory of cleaning supplies and submit purchase orders or requests to Store Management or as prescribed in established store procedures, schedules or guidelines
- Operate equipment with all safeguards in place and in good operating condition; observe the safe method of performing all duties
- Control excessive use of utilities, supplies and water and observe sound conservation practices
Online Shopping Clerk
Giant Food Stores
Plymouth Meeting, Pennsylvania
06.2020 - 01.2023
- To deliver a great customer experience while taking Customers orders off of the ShopRite website, selecting their order and communicating any issues with the Customers; to bag the orders, pack it in totes, store accordingly, bill the order, transport to the Customer's car and take payment
- Accurately identify products from various departments
- Be knowledgeable in picking top quality perishable items
- Be able to substitute comparable items when a Customer's item is out of stock
- This requires excellent communication skills via phone & in person
- Accurately select and organize Customer's items efficiently
- Consolidating
- Properly bag Customer's orders safely and efficiently
- Prepare workspace for selection process
- Merge the completed totes to ensure they are ready for Customer collection or delivery
- Prioritize temperature-controlled totes in the correct location (i.e. cooler)
- Exporting
- Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.)
- Accurately collect proper payment and provide proper change
- Understand operation of cash register and follow all cash handling procedures, if applicable
- Prepare paperwork to complete a Customer's transaction and file accurately
- Prepare workspace for selection process
- All Online Shopping Clerks must be willing and able to perform any or all of the Selecting, Consolidating and Exporting functions as well as all of the General Department Responsibilities set forth below
- Greet all Customers and provide them with prompt, courteous service and assistance
- Be knowledgeable in the various types of products carried in the store
- Be knowledgeable about the selecting device and software
- Properly handle all items in a Customer's order to ensure the highest quality
- Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs
- Check prices and be knowledgeable about location of items in the store
- Promote for sale any current charitable promotions to Customers
- Stand at work station for duration of scheduled shift, which may exceed 8 hours per day
- Understand and adhere to Company shrink guidelines as relates to Online Shopping Department operations
- Maintain a clean, neat, organized and safe work environment
- Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards
- Keep floor clear of debris and spills
- Adhere to all Federal, State and Local regulations as they pertain to the Online Shopping operation
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations
- Dress and groom according to Company policy including uniform, name badge and hat or hair restraint
- Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food
- Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products
- Utilize and maintain equipment as required by department; report any equipment problems immediately
- Complete all applicable department training programs
- Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency)
- Maintain punctual and regular attendance
- Work overtime as assigned
- Work cooperatively with others
- Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines
- Perform other duties as assigned
Education
High School Diploma -
CCA
Philadelphia, PA06-2025
Skills
- Spotlight maintenance
- Customer engagement
- Upselling strategies
- Food safety awareness
- Adaptability to change
- Stock replenishment
- Online order tracking
Timeline
Maintenance
Giant Food Stores
08.2023 - 01.2025
Online Shopping Clerk
Giant Food Stores
06.2020 - 01.2023
High School Diploma -
CCA