Shanyn Criollo

McDonald’s Shift Manager

Jamren Inc

Bethlehem , PA

02.2022 - Current

Wiped down tables and equipment, swept and refilled stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed fast food products in approved containers, cups and bags.
Prepared quality products while maintaining portion control and presentation within service goal times.
Drove team success by completing assigned task quickly and accurately.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Upheld high standards of productivity and quality in operations.
Organized and restocked supplies to support operations and team productivity.
Restocked supplies, removed trash and cleaned areas.
Answered customer questions and took orders.
Verified orders and bagged items for easy transport.
Maintained order of customer and crew member work areas.
Assisted customers with product, promotion, and policy information.
Processed payments and bagged items for customer check out.
Totaled bills, accepted payments and returned change.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Followed instructions to properly arrange merchandise items.
Checked delivered merchandise and order information to verify shipment accuracy.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Tracked receipts, employee hours, and inventory movements.
Cooperated with coworkers to improve customer experience and manage storefront.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Built relationships with customers and managed accounts to drive revenue and profit.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Supervised 11 employees and oversaw quality compliance with company standards for food and services.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored daily and weekly key performance indicators to maintain on-track status.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Worked well in team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.
Provided professional services and support in dynamic work environment.

Summary

Overview

Work History

McDonald’s Shift Manager

Volunteer

Education

High School Diploma -

High School Diploma -

Skills

Certification

Timeline

McDonald’s Shift Manager

Volunteer

High School Diploma -

High School Diploma -

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