Shanyra Prandy
Hanover,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Anne Arundel Rheumatology
11.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
ADMINISTRATIVE ASSISTANT
Meadow Hill Wellness
07.2021 - Current
- Work with patients to schedule and cancel acupuncture appointments through the Jane program
- Write and maintain incident reports, daily activity logs and other documents as requested by management
- Conducts biweekly audits to maintain medical billing compliance and reporting standards
- Verify insurance to ensure patients coverage with multiple insurance companies and assisted with insurance billing through Jane
- Provide administrative and clerical support via EMR systems and Microsoft Excel
- Train newly hired employees on front desk procedures and business operations
- Assistant writer of the policy handbook and training manual.
CASE MANAGER
The Coordinating Center
06.2019 - 06.2021
- Provided ongoing professional case management and advocacy work on behalf of participants with complex medical needs and disabilities
- Evaluated client's physical capacities during on-site visits and gathered medical information to jointly develop a plan of service
- Initiated the plan of service to obtain home based services for the client through state funded programs
- Monitored and communicated with the state the status of plans, monitored the services the client received via quarterly visits and communicated updates with client's and their families
- Served as a liaison between the clients, service providers and the state
- Procured resources from diverse providers to develop specified intervention plans for clients.
CASE MANAGER
Beatrice Loving Heart
01.2018 - 02.2019
- Worked interdependently with the clients to maximize quality outcomes for individuals
- Evaluated client's physical capacities during on-site visits and gathered medical information to jointly develop a plan of service
- Initiated the plan of service to obtain home based services for the client through state funded programs
- Monitored and communicated with the state the status of plans, monitored the services the client received via quarterly visits and communicated updates with client's and their families
- Served as a liaison between the client, service providers and the state
- Informed patients and families of treatment options, medications and at-home care strategies.
Education
Master's - Human Resource Management
University of Maryland Global Campus
05.2025
Bachelor of Science - Psychology
Marywood University
01.2017
Skills
- Communication
- Organization
- Interpersonal skills
- Goal-oriented
- Managerial and leadership skills
- Active Listening
- Critical Thinking
- Excel proficient
- Customer service
- Microsoft office proficient
- Administrative skills
References
References Available Upon Request
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Anne Arundel Rheumatology
11.2023 - Current
ADMINISTRATIVE ASSISTANT
Meadow Hill Wellness
07.2021 - Current
CASE MANAGER
The Coordinating Center
06.2019 - 06.2021
CASE MANAGER
Beatrice Loving Heart
01.2018 - 02.2019
Master's - Human Resource Management
University of Maryland Global Campus
Bachelor of Science - Psychology
Marywood University
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