Shanza Riaz
Taylor,MI
Summary
To secure a Medical Administration or Billing position for a reputable medical facility utilizing skills and education, while providing excellent customer service.
Hardworking Medical Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Medical Receptionist (Extern)
Dr. Ram Garg
01.2023 - 03.2023
- Answered multi-line telephone system and routed calls
- Greeted and checked patients in/out
- Verified and set appointments
- Collected co-pays
- Kept front office area neat and sanitized.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Beautician/Cashier/Customer Service Representative
Be Gorgeous Salon
08.2017 - 12.2019
- Consulted with clients about their needs and wants
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted down cash drawer at beginning of shift
- Handled cash, credit/debit transactions; issued receipts, refunds and change due to customer
- Kept work area clean and sanitary.
General Office Assistant
Saturn Electronics
02.2015 - 01.2017
- Handled complaints, provided appropriate solution/alternatives in a timely manner; followed up to ensure resolution
- Provided accurate, valid and complete information by utilizing the proper methods and tools
- Assisted customers over the phone with purchasing needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed incoming calls and emails, directing them to appropriate personnel for prompt responses.
- Facilitated daily mail distribution among employees while also managing outgoing packages using appropriate shipping methods.
- Collaborated with team members to ensure smooth office operations and maintain a positive work environment.
- Scheduled appointments and meetings for supervisors, effectively managing multiple calendars simultaneously.
Education
Medical Administration and Billing -
Dorsey Schools (COE Accredited)
03.2023
Associate of Arts - Business Administration
Wayne County Community College
Detroit, MI06.2020
Skills
Microsoft Office
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Office Administration
Reminder calls
Payment Collection
Paperwork coordination
Qualifications Summary
- Accurately File Insurance Claims
- Charge Entry/Payment Posting
- Patient Eligibility Determination
- Patient Charting
- CPT/HCPCS/ICD-10 Coding
- Data Entry
- EMR/Chart Filing/Pulling
- HIPAA Compliance Procedures
- Matrix Scheduling
- Telephone Etiquette
- Medical Terminology
- Anatomy and Physiology
- MS Outlook
- E-Thomas Software
Languages
Urdu
Full Professional
hindi
Professional Working
Punjabi
Full Professional
Arabic
Limited Working
Timeline
Medical Receptionist (Extern)
Dr. Ram Garg
01.2023 - 03.2023
Beautician/Cashier/Customer Service Representative
Be Gorgeous Salon
08.2017 - 12.2019
General Office Assistant
Saturn Electronics
02.2015 - 01.2017
Medical Administration and Billing -
Dorsey Schools (COE Accredited)
Associate of Arts - Business Administration
Wayne County Community College
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