Shanzay KHAN
Tampa,FL
Summary
Detail-oriented IT student with over 3 years of hands-on experience in data analysis, process optimization, and HR/financial systems. Proven track record of increasing grant funding by 15%, reducing processing delays, and improving data accuracy across nonprofit and corporate environments. Adept at collaborating across teams, ensuring compliance, and leveraging tools like SQL, Workday, and GIS to drive measurable results.
Overview
4
4
years of professional experience
Work History
Ops Support Analyst
Citibank
Tampa, FL
07.2024 - Current
- Process 100+ monthly HR data updates in Workday, ensuring accuracy and compliance.
- Conduct UAT testing for VRU upgrades, boosting system efficiency by 10%.
- Collaborate with legal teams on immigration cases for 30 or more international employees.
- Reduce the offboarding backlog by supporting garden leave processing and termination cases.
- Identify and resolve 15+ data issues monthly via custom MIS reporting.
- Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.
Data Analyst
Tampa Heights Junior Civic Association
Tampa, FL
08.2023 - Current
- Maintain 500+ service records using CATS, improving data tracking and reporting accuracy.
- Lead a 5-member team to implement HIPAA-compliant workflows, increasing data reliability by 20%.
- Enhance alumni engagement by mapping over 100 student addresses via GIS.
- Drive grant funding renewals through visual reports showcasing program impact.
- Ensure 95% payment issue resolution via follow-ups and the EventBookingEngines platform.
Ops Support Specialist
Citibank
Tampa, FL
08.2022 - 08.2023
- Handled over 200 monthly HR inquiries, sustaining a 95% satisfaction rate.
- Spearheaded documentation updates that cut repeat queries by 18%.
- Trained incoming staff, and implemented process improvements to reduce handling time by 12%.
- Performed regular compliance reviews to uphold corporate and regulatory standards.
Document Specialist
Exela Technologies
Tampa, FL
11.2021 - 08.2022
- Digitized over 1,000 patient records, enhancing EMR accessibility and reducing retrieval time by 30%.
- Streamlined scanning processes, increasing document throughput by 25%.
- Ensured accurate and timely patient documentation in collaboration with healthcare teams.
- Maintained audit-ready document controls, and reduced entry errors.
Education
B.S. - Information Science, Data Science & Analytics Concentration
University of South Florida
Tampa, FL05.2026
Associate of Science - Database Technology
HCC
Tampa, FL01.2022
Skills
- Project and team leadership: team coordination, compliance, UAT testing
- Process optimization: workflow automation, documentation, troubleshooting
- Project and team leadership: team coordination, compliance, UAT testing
- Process optimization: workflow automation, documentation, troubleshooting
Timeline
Ops Support Analyst
Citibank
07.2024 - Current
Data Analyst
Tampa Heights Junior Civic Association
08.2023 - Current
Ops Support Specialist
Citibank
08.2022 - 08.2023
Document Specialist
Exela Technologies
11.2021 - 08.2022
B.S. - Information Science, Data Science & Analytics Concentration
University of South Florida
Associate of Science - Database Technology
HCC
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