Shanze Lateef

The HotSpot Grill

10.2021 - Current

Interacted with guests to obtain positive or negative feedback and constructively apply information.
Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
Leveraged technology and social media to better reach and communicate with guests.
Motivated staff to perform at peak efficiency and quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

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