SHAOAH L. MILLER
West Des Moines
Summary
Senior control management specialist with 13 years of experience in operational risk, internal controls, and enterprise risk management in regulated financial environments. Proven track record in conducting independent control evaluations, identifying deficiencies, and collaborating with business leaders to enhance governance and reduce operational risk. Expertise in translating complex regulatory requirements into effective control solutions while fostering strong relationships across compliance, audit, and risk teams. Proficient in Jira, SharePoint, Power BI, and advanced Excel functions including PivotTables and Power Query.
Overview
12
12
years of professional experience
Work History
Senior Independent Testing Specialist
Wells Fargo
West Des Moines
09.2025 - Current
- Execute independent control evaluations using a risk-based methodology to assess control design and operating effectiveness.
- Identified control deficiencies, assessed risk impact, documented observations, and recommended sustainable corrective actions to enhance control effectiveness.
- Perform walkthroughs, evidence reviews, sampling, and testing to validate key controls across business processes.
- Collaborated with business leaders, operational risk, compliance, and internal audit to communicate findings and facilitate remediation efforts.
- Prepare clear, well-supported testing documentation in accordance with enterprise standards.
- Analyzed trends and emerging risks to reinforce overall control environment and mitigate potential vulnerabilities.
Senior Control Management Specialist
Wells Fargo
West Des Moines
09.2022 - 09.2025
- Conducted enterprise control assessments to enhance operational risk management and governance compliance.
- Assessed process changes and control design to pinpoint areas for increased effectiveness.
- Conducted root cause analysis and developed recommendations to reduce operational risk.
- Collaborated with cross-functional stakeholders to implement control enhancements and process improvements.
- Developed reporting and trend analysis in Power BI and Excel to inform decision-making.
- Utilized Jira and SharePoint to manage testing activities, issue tracking, documentation, and remediation efforts.
Quality Assurance Analyst 4
Wells Fargo
West Des Moines
09.2019 - 09.2022
- Conducted comprehensive quality assurance reviews of executive resolution activities to ensure compliance with regulatory requirements, internal policies, and established procedures.
- Evaluated complex transactions, documentation, and business processes to identify operational risks and control weaknesses, enhancing overall compliance.
- Performed root cause analysis and communicated findings to business partners, leading to improved quality and consistency in customer outcomes.
- Partnered with leaders and frontline teams to strengthen controls, resolve issues, and drive continuous process improvement.
- Identified trends through data analysis and reporting, informing risk mitigation strategies and supporting operational decision-making.
Quality Assurance Analyst 3
Wells Fargo
West Des Moines
06.2018 - 09.2019
- Conducted root cause analysis on recurring issues and collaborated with stakeholders to strengthen control effectiveness.
- Assessed documentation accuracy, identified process gaps, and recommended corrective actions, enhancing operational risk management.
- Performed independent quality reviews of high-risk transactions and business processes to evaluate adherence to policies, procedures, and quality standards.
- Prepared detailed documentation and communicated review results, informing management decision-making and driving continuous improvement initiatives.
Quality Assurance Analyst 1 & 2
Wells Fargo
West Des Moines
01.2016 - 06.2018
- Identified risks and control deficiencies through detailed transaction reviews and escalated findings to enhance compliance.
- Reviewed operational transactions for accuracy, quality, and compliance with internal procedures and regulatory requirements.
- Documented review results and collaborated with business partners to resolve issues, leading to improved operational processes.
- Developed expertise in quality assurance, risk identification, documentation standards, and analytical problem-solving to support team objectives.
Loan Adjustor Specialist
Wells Fargo
Clive
03.2014 - 01.2016
- Managed and adjusted collection portfolios to optimize recovery efforts...
- Processed deceased accounts in compliance with regulatory standards to minimize risk...
- Led development and implementation of policies to enhance operational efficiency...
Education
Master's Degree - Organizational Leadership
Grand View University
Des Moines, Iowa05-2022
Bachelor's Degree - Business Administration
Grand View University
Des Moines, Iowa05-2016
Skills
- Operational risk management
- Internal controls and governance
- Control design and effectiveness
- Independent testing and validation
- Risk assessments and documentation
- Issue management and mitigation
- Root cause analysis
- Process improvement strategies
- Internal audit collaboration
- Executive reporting skills
- Cross-functional collaboration
- Control remediation techniques
- Microsoft Excel proficiency (PivotTables, XLOOKUP, VLOOKUP, Power Query)
Timeline
Senior Independent Testing Specialist
Wells Fargo
09.2025 - Current
Senior Control Management Specialist
Wells Fargo
09.2022 - 09.2025
Quality Assurance Analyst 4
Wells Fargo
09.2019 - 09.2022
Quality Assurance Analyst 3
Wells Fargo
06.2018 - 09.2019
Quality Assurance Analyst 1 & 2
Wells Fargo
01.2016 - 06.2018
Loan Adjustor Specialist
Wells Fargo
03.2014 - 01.2016
Master's Degree - Organizational Leadership
Grand View University
Bachelor's Degree - Business Administration
Grand View University