Shaow Eng Thian
New York
Summary
8 x Certified Salesforce functional consultant with over four years of experience in enterprise-scale transformation programs from discovery to go-live. Proven expertise in stakeholder management and collaboration within cross-functional teams. Strong attention to detail ensures successful project execution.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Salesforce Functional Consultant
EPAM Systems
London
04.2022 - 06.2026
- Directed delivery across the end-to-end project lifecycle, including post-implementation hypercare.
- Supported project management by tracking progress and ensuring timely deliverables.
- Supported project management by tracking progress and ensuring timely deliverables with SDLC tools (Jira, Agile Accelerator).
- Independently led business process discovery workshops, securing stakeholder sign-off and enhancing cross-functional alignment.
- Supported the implementation of Revenue Cloud Advanced, integrating Salesforce with SAP ERP to optimize quote-to-cash processes.
- Coordinated with solution architects, developers, QA, and integration teams to ensure successful end-to-end delivery.
- Refined training materials with the change enablement team to accurately represent business processes and system functionality.
- Partnered with champion users to address queries and provide structured support for user engagement.
- Collaborated with the product owner to prioritize the backlog and identify enhancements for the future roadmap.
Project Executive
TFI Group
London
08.2018 - 08.2020
- Supported the successful delivery of over 300 events annually, demonstrating strong project and time management, as well as stakeholder communication skills in high-volume, deadline-driven environments.
- Event management agency specializing in the financial and healthcare sectors.
Event Sales Executive
Emap Publishing
London
05.2018 - 07.2018
- Drove a 47% year-on-year increase in award entry revenue across the APAC region, generating over £140k, while delivering weekly updates with 100% accuracy of pipeline and event data in Salesforce.
Education
Master of Science - Business Information Technology (Distinction)
University of Greenwich
London, UK07-2021
Bachelor of Arts - Marketing (Second Upper Class)
University of Greenwich
London, UK07-2018
Skills
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified Platform Administrator
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Business Analyst
- Salesforce Certified Platform Foundations
- Salesforce Certified AI Associate
- Copado Certified Fundamentals I
Certification
Discovery Workshops, Requirements Elicitation, Process Mapping, SLDC management, UAT Triage, Change Enablement
Volunteer Experience
- Career Mentoring, University of Greenwich, 2025
- Event Volunteer, D&AD Festival 2018, Advertising Week Europe 2017/2018, Festival of Marketing 2016
Hobbies and Interests
Learn new skills/technologies, Reading, Home Organization, Board Game, Cooking
Timeline
Salesforce Functional Consultant
EPAM Systems
04.2022 - 06.2026
Project Executive
TFI Group
08.2018 - 08.2020
Event Sales Executive
Emap Publishing
05.2018 - 07.2018
Master of Science - Business Information Technology (Distinction)
University of Greenwich
Bachelor of Arts - Marketing (Second Upper Class)
University of Greenwich