Shaown Mondal
Davie,FL
Summary
Expert retail sales professional offering [Number] years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
2
2
years of professional experience
Work History
Cashier Manager
Citgo Gas Station
2024.01 - 2024.05
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Sales Associate
American Fuel
2023.03 - 2023.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Work Study Student
Dunkin' Donuts
2022.11 - 2023.02
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
Cooking Assistant
Indian Restaurant
2022.10 - 2022.12
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Developed strong multitasking skills while proficiently handling multiple orders during peak hours.
- Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
Education
High School Diploma -
Uttara Science & Technology Institute
Dhaka,Bangladesh06.2021
Skills
- Customer Service
- Cash handling and management
- Business Administration
- Project Planning
- Hiring and Training
- Business Development
- Computer Skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Spanish
Elementary
Timeline
Cashier Manager
Citgo Gas Station
2024.01 - 2024.05
Sales Associate
American Fuel
2023.03 - 2023.08
Work Study Student
Dunkin' Donuts
2022.11 - 2023.02
Cooking Assistant
Indian Restaurant
2022.10 - 2022.12
High School Diploma -
Uttara Science & Technology Institute
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