Shapil McMillan
Brunswick,GA
Summary
Dedicated Community Manager with 10 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
28
28
years of professional experience
Work History
Community Manager
Pivotal Housing Partners LP
07.2022 - Current
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Property Manager I
Ambling Companies Inc.
10.2014 - 07.2022
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained constant balance and accounting of property petty cash account
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Scheduled outside contractors for major maintenance issues
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Completed annual rent calculations using housing database software
- Conducted weekly briefings and provided asset visibility and status reports
Assistant Community Director
Concord Management LTD.
08.2014 - 10.2014
- Responsible for all aspects of leasing and marketing to prospective residents
- Worked with new residents to process documentation prior to move in
- Processes signing of lease and addenda, explained surety bond requirements, provided handbook, explained rules and regulations, provided resident orientation including walk-through
- Processed documentation and maintained related files
- Collected and post rents, assessing late fees, and issuing late notices as required
- Inspected apartment homes upon vacancy to determine compliance with requirements for deposit refunds or charges to be assessed for damage or condition of unit
- Generated and reviewed a wide range of reports to track and resolve outstanding issues relating to rent payments, rent or sewer/water delinquencies, outstanding service requests, scheduled move-ins, and move-outs, compliance, maintenance status of vacant apartment homes, and operational issues
- Monitored social media and online sources for industry trends
Financial Sales Associate
Wells Fargo
05.2010 - 08.2014
- Offered competitive commercial banking solutions and retail financing options
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved basic service issues or referred to appropriate associate to guarantee client satisfaction and retention
- Received mortgage, consumer loan, and other payments, and ensured that payments matched balances due, entered payments into computer and generated client receipts
- Assisted with night deposit functions and ATM processing
- Worked with clients to provide competitive commercial banking solutions and retail financing plans
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances
Bank Teller
Atlantic Union Bank
10.2007 - 04.2010
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted and packaged currency and coins
- Audited fellow teller currency to contribute to dual-control procedures
- Reconciled cash drawer and resolved discrepancies
Section 8 Inspector
Brunswick Housing Authority
06.2004 - 07.2007
- Demonstrated skillful communication and negotiation skills concerning the Rent Reasonableness evaluations
- Completed and forwarded all dwelling reports to Section 8 Manager
- Assisted with handling tenant/landlord disputes
- Prepared and mailed written notification of initial, annual, and follow-up inspections
- Kept up to date on inspection regulations, codes, ordinances and techniques
- Made and submitted reports detailing finding and any actions taken
Public Housing Inspector
Brunswick Housing Authority
07.2000 - 07.2004
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Conducted routine site inspections to ensure that the physical aspects of the community met established standards
- Performed annual, initial, and follow-up inspections
- Toured and viewed units with prospective residents
- Scheduled and mailed written notifications of all inspections
- Created and generated monthly resident newsletter
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Administrative Support Assistant
Brunswick Housing Authority
06.1997 - 06.2000
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Provided clerical support to office employees by copying, faxing and filing documents
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Assisted with event planning, including associated travel and logistical arrangements
- Answered multi-line telephone system
- Liaised between clients and vendors and maintained effective lines of communication
- Kept reception area clean and neat to give visitors positive first impression
Education
High School Diploma -
Brunswick High School
Brunswick, GASkills
- Working knowledge of Microsoft Office Suite
- Problem-solving
- Adaptability and flexibility
- Verbal and written communication
- Analytical thinking
- Multitasking and organization
- Property Management software (One-Site, Real Page, and Yardi)
Timeline
Community Manager
Pivotal Housing Partners LP
07.2022 - Current
Property Manager I
Ambling Companies Inc.
10.2014 - 07.2022
Assistant Community Director
Concord Management LTD.
08.2014 - 10.2014
Financial Sales Associate
Wells Fargo
05.2010 - 08.2014
Bank Teller
Atlantic Union Bank
10.2007 - 04.2010
Section 8 Inspector
Brunswick Housing Authority
06.2004 - 07.2007
Public Housing Inspector
Brunswick Housing Authority
07.2000 - 07.2004
Administrative Support Assistant
Brunswick Housing Authority
06.1997 - 06.2000
High School Diploma -
Brunswick High School
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