Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shapre Jackson

Richfield,MN

Summary

Detail-oriented medical professional experienced in providing medical administrative and clinical support in a busy medical office. Proficient in EMR and other medical software, with strong knowledge of medical terminology and HIPAA regulations & many more. Dedicated to providing an efficient and accurate experience, looking to bring team-building skills to a deadline-driven environment. Pursuing opportunities which will allow me to grow professionally, while effectively utilizing my versatile skill set and promote corporate mission and exceed team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Southdale Pediatrics
02.2021 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Performed medical records management, including filing, organizing and scanning documents
  • Demonstrated proficiency in performing administrative duties such as data entry, ordering supplies, and managing patient records.
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam. Scheduled appointments and maintained patient records.
  • Collected and documented patient medical information such as blood pressure and weight
  • Faxed meds to pharmacies to submit prescriptions refills
  • Assisting physicians with minor surgeries, also preparing operating room and sterilizing instruments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Administered injections + blood draws per physician orders while adhering to safety guidelines set forth by the facility's policy manual.

Customer Service Representative Team Lead

Hertz Rental Car
04.2019 - 02.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined team efficiency by implementing new procedures for handling customer requests.
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Adapted easily in rapidly changing environments and successfully handled multiple projects simultaneously.
  • Managed escalated complaints from customers in a professional manner while adhering to organizational guidelines.
  • Utilized problem solving skills to resolve customer inquiries quickly and efficiently.
  • Boosted service quality and increased sales by developing strong knowledge of company's products and services.

Lead Security Officer

Securitas Security Services USA
07.2017 - 04.2019



  • Responded to customer requests for products, services, and company information Offered advice and assistance to customers, paying attention to special needs or wants.


  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Maintained up-to-date knowledge of product and service changes
  • Trained new personnel regarding company operations, policies and services
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot
  • Checked and verified photo identification prior to granting facility access
  • Responded quickly to emergency situations to assess and deflect issues
  • Payroll / Time card approval.

Education

High School Diploma -

Roseville High School
Roseville, MN
06.2017

Skills

  • HIPAA Compliance
  • Data Entry
  • Medical office administration
  • Medical Terminology
  • Payment Collection
  • Procedure Assistance
  • Patient Scheduling
  • CPR
  • Customer Service
  • Medical terminology knowledge
  • Medical Records Management
  • EMR / EHR
  • Vital Sign Monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Patient-focused care
  • Healthcare Software Proficiency
  • Electronic Medical Records
  • Electronic Health Records
  • Immunization Administration
  • Medical Procedures
  • Phlebotomy Techniques
  • Specimens collection and processing
  • Patient Assessments
  • Patient Care Coordination

Certification

  • BLS - Certified
  • CMA - Certified Medical Assistant

Timeline

Medical Assistant

Southdale Pediatrics
02.2021 - Current

Customer Service Representative Team Lead

Hertz Rental Car
04.2019 - 02.2021

Lead Security Officer

Securitas Security Services USA
07.2017 - 04.2019

High School Diploma -

Roseville High School

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