Hi, I’m
Shaprice Howard-Cuff
Columbus,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center environments . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
DISH
Advanced Customer Service Representative
10.2022 - Current
Job overview
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Fostered a positive work environment through active participation in team-building activities and open communication with colleagues.
- Leveraged strong product knowledge to educate customers on features, benefits, and proper usage of various offerings.
Logista Solutions
Administrative Manager
08.2020 - 09.2022
Job overview
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
CCS Medical
Customer Service Representative
10.2018 - 08.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Alorica
Customer Service Representative
12.2015 - 09.2018
Job overview
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
Education
University of PhoenixTempe, AZ
Bachelor Of Applied Science from Communications
Skills
- Call center experience
- CRM Software
- Fast Learner
- Customer Service
- Problem-Solving
- MS Office Applications
- Customer Correspondence
- Quality Control
- Complaint resolution
Timeline
Advanced Customer Service Representative
DISH
10.2022 - Current
Administrative Manager
Logista Solutions
08.2020 - 09.2022
Customer Service Representative
CCS Medical
10.2018 - 08.2020
Customer Service Representative
Alorica
12.2015 - 09.2018
University of Phoenix
Bachelor Of Applied Science from Communications
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