Kobina (Kobi) Armoo
Columbia,MD
Summary
Hardworking and passionate job seeker with strong communication skills and will to push all company goals. Seeking an opportunity to grow professionally with a company dedicated to customer service and a fun workplace enviorment.
Overview
3
3
years of professional experience
Work History
Shift Leader/Certified Trainer
Raising Cane's Restaurants
08.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Part of the HIPO (High Performing in Operations) program developing myself and others
Shift Manager
Chick-fil-A
05.2022 - 08.2023
- Created positive dining experiences for customers by fostering a welcoming atmosphere that encouraged repeat visits.
- Improved customer satisfaction by efficiently managing food service operations and addressing guest concerns promptly.
- Supervised and trained many personnel in high-quality operations.
- Interacted with over 100 customers per day regarding inquiries and complaints, resulting in positive customer feedback.
Crew Member Team Leader
Chick-fil-A
04.2021 - 05.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Wild Lake High School
Columbia, CA06.2022
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
Timeline
Shift Leader/Certified Trainer
Raising Cane's Restaurants
08.2023 - Current
Shift Manager
Chick-fil-A
05.2022 - 08.2023
Crew Member Team Leader
Chick-fil-A
04.2021 - 05.2022
High School Diploma -
Wild Lake High School
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