Shaqua Harper
Rocky Mount,NC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
QVC Call Center
Westchester, PA
05.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted available products and services to customers during service, account management and order calls.
Patient Safety Sitter
UNC Health Care
Rocky Mount , NC
08.2022 - Current
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Ensure that the patient is not at risk of harm or injury in any way.
- Provide companionship, comfort, and emotional support to patients.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Assist with activities of daily living such as eating, bathing, dressing, grooming, ambulation and toileting.
- Maintain a clean and safe environment for the patient by following infection control protocols.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
Customer Service Representative
Apple
Lexington, KY
01.2019 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
Housing Authority
OIC
Rocky Mount , NC
06.2015 - 01.2018
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
High School Diploma -
Tar River Academy
Rocky Mount, NC06-2015
Skills
- Customer Feedback Management
- Inventory Assistance
- Customer Outreach
- Customer Service Excellence
References
References available upon request.
Timeline
Customer Service Representative
QVC Call Center
05.2023 - Current
Patient Safety Sitter
UNC Health Care
08.2022 - Current
Customer Service Representative
Apple
01.2019 - 08.2022
Housing Authority
OIC
06.2015 - 01.2018
High School Diploma -
Tar River Academy
Similar Profiles
Briana TezenoBriana Tezeno
Customer Service Representative at QVC Call CenterCustomer Service Representative at QVC Call Center
Ryzhane DildyRyzhane Dildy
Customer Service Representative at QVC Call CenterCustomer Service Representative at QVC Call Center
.jpeg&q=70 "Alena Brown")
Alena BrownAlena Brown
Customer Service Representative at QVC Call CenterCustomer Service Representative at QVC Call Center
Barret StricklandBarret Strickland
Plumbing QA Tester at Clayton HomesPlumbing QA Tester at Clayton Homes
Jacqueline BunnJacqueline Bunn
House Cleaner at Bunnifide Cleaning ServicesHouse Cleaner at Bunnifide Cleaning Services