Shaquae Gibson
Browns Summit,NC
Summary
Adept at enhancing warehouse efficiency and safety, I led teams at Medline Industries, ensuring operations and training staff on equipment use and protocols. My experience in customer service to machine operation, emphasizing teamwork, collaboration, and warehouse operations. Achieved significant safety improvements, underscoring my commitment to excellence and employee well-being.
Overview
9
9
years of professional experience
Work History
Warehouse Team Lead
Medline Industries, Inc
05.2022 - Current
- Trained employees on equipment operation and safety protocols.
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Supervised warehouse operations by managing employees during shifts.
- Moved merchandise using pallet jacks and hand trucks.
Customer Service Representative
Truepill
09.2019 - 05.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Warehouse Packer
WorkForce Unlimited
03.2017 - 08.2019
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
Machine Operator
Ennis-Flint
11.2015 - 02.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Northeast Guilford Highschool
McLeansville, NC06.2010
Skills
- Warehouse Operations
- Team Supervision
- Teamwork and Collaboration
- Warehouse Safety
Timeline
Warehouse Team Lead
Medline Industries, Inc
05.2022 - Current
Customer Service Representative
Truepill
09.2019 - 05.2022
Warehouse Packer
WorkForce Unlimited
03.2017 - 08.2019
Machine Operator
Ennis-Flint
11.2015 - 02.2017
High School Diploma -
Northeast Guilford Highschool
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