SHAQUAI HURD
Myrtle Beach,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. And seeking a full-time position that offers professional challenges utilizing interpersonal, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Waitress/Server
Paula Deen's Family Kitchen
03.2023 - Current
- Provide excellent customer service and assure guest satisfaction throughout the meal, including drink refills, pre-bussing, and removal of empty plates
- Completed back-of-house tasks like cleaning, replenishing, and stocking during shifts.
SR. Finance Specialist
MIA AESTHETICS
01.2021 - 12.2022
- Resolve and respond to issues received through written or electronic communications.
- Processes varieties of financial transactions on member accounts including deposits.
- Provide support to lower-level clerks to ensure delivery of appropriate solutions to members, providers, and third-party callers
- Maintained and supported effective records management in both hardcopy and digital formats.
- Managed office inventory and ordered new supplies when items were running low
- Examined financial statements and records to collect important details and verify calculations.
- Properly processed deposits, withdrawals, and payments for 50 patients daily
- Followed best practices for managing large quantities of personal financial information, fostering data security and integrity.
Customer Care Coordinator
Spectrum
12.2019 - 01.2021
- Responding to inquiries and Providing account info based on benefits, eligibility, claims and self-service options
- Work one-on-one with management implementing strategies to close sales gaps
- Manage outbound campaigns to maximize opportunities, service and retain customers
- Communicated with customers to assess and address individual needs, providing timely and quality support via ICM systems
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Kept accurate records to document service actions and discussions
- Explained charges, fees, terms of sales, and service agreements to over 100 customers daily.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Front Desk Supervisor
BAY VIEW RESORT
11.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Trained new staff on correct procedures, compliance requirements, and performance
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
BACHELORS - ACCOUNTING & FINANCE
Southern New Hampshire University
Manchester04.2024
ASSOCIATES - Liberal Arts And Sciences
SOUTHERN NEW HAMPSHIRE
Manchester, NH09.2021
Skills
- Communication
- Interpersonal
- Conflict resolution
- Relationship Building
- Leadership
- Analytical and Critical Thinking
- Sales Force
- CRM
- Microsoft Office
Timeline
Waitress/Server
Paula Deen's Family Kitchen
03.2023 - Current
SR. Finance Specialist
MIA AESTHETICS
01.2021 - 12.2022
Customer Care Coordinator
Spectrum
12.2019 - 01.2021
Front Desk Supervisor
BAY VIEW RESORT
11.2017 - 10.2019
BACHELORS - ACCOUNTING & FINANCE
Southern New Hampshire University
ASSOCIATES - Liberal Arts And Sciences
SOUTHERN NEW HAMPSHIRE
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