Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Shaquailan Day

Shaquailan Day

Greeley,CO

Summary

• Experienced Customer Service Representative, CSR •



Highly motivated and able to work independently or as part of team.

Dependable candidate, proven to be successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals in any setting.

Detail-oriented; team player with a strong work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy.



**COMMUNICATION IS KEY!
TEAMWORK IS KEY!**

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Fabrication Worker

Carful Meat Solutions
Fort Morgan, CO
08.2022 - Current
  • Inspected meat to perform quality assurance checks.
  • Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
  • Picked, packed and processed deli meat products such as cold cuts and Type items.
  • Packaged finished products and ready to eat products for storage and shipment.
  • Identified various meat product forms by sight, inspected product quality and assessed production safety to protect consumers and workers.
  • Achieved demanding production schedules.
  • Maintained product integrity and optimized workflow while following company good manufacturing.

Environmental Services Supervisor

Golden Nugget Biloxi Hotel & Casino
Biloxi, MS
03.2020 - 08.2022
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Maintained required records of work hours, budgets and payrolls.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Evaluated employee performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Assistant Store Manager

Shrimp Basket
Gulfport, MS
08.2016 - 02.2020
  • Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Worked closely with restaurant owner to develop and implement marketing initiatives.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Created and maintained detailed financial records and reports to inform future strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing
  • Kept facility compliant with health codes.
  • Maximized quality assurance by completing frequent line checks.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

BASIC - HS Diploma. - BASIC

Harrison Central High School
Gulfport, MS
08.2011 - 05.2015

Skills

Key holder experience

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Timeline

Fabrication Worker

Carful Meat Solutions
08.2022 - Current

Environmental Services Supervisor

Golden Nugget Biloxi Hotel & Casino
03.2020 - 08.2022

Assistant Store Manager

Shrimp Basket
08.2016 - 02.2020

BASIC - HS Diploma. - BASIC

Harrison Central High School
08.2011 - 05.2015

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Shaquailan Day