Shaquailan Day
Greeley,CO
Summary
• Experienced Customer Service Representative, CSR •
Highly motivated and able to work independently or as part of team.
Dependable candidate, proven to be successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals in any setting.
Detail-oriented; team player with a strong work ethic. Ability to handle multiple projects simultaneously with a high degree of accuracy.
**COMMUNICATION IS KEY!
TEAMWORK IS KEY!**
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Fabrication Worker
Carful Meat Solutions
Fort Morgan, CO
08.2022 - Current
- Inspected meat to perform quality assurance checks.
- Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
- Picked, packed and processed deli meat products such as cold cuts and Type items.
- Packaged finished products and ready to eat products for storage and shipment.
- Identified various meat product forms by sight, inspected product quality and assessed production safety to protect consumers and workers.
- Achieved demanding production schedules.
- Maintained product integrity and optimized workflow while following company good manufacturing.
Environmental Services Supervisor
Golden Nugget Biloxi Hotel & Casino
Biloxi, MS
03.2020 - 08.2022
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained required records of work hours, budgets and payrolls.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Trained and mentored new staff on cleaning and safety protocols.
- Evaluated employee performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
Assistant Store Manager
Shrimp Basket
Gulfport, MS
08.2016 - 02.2020
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Created and maintained detailed financial records and reports to inform future strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing
- Kept facility compliant with health codes.
- Maximized quality assurance by completing frequent line checks.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
BASIC - HS Diploma. - BASIC
Harrison Central High School
Gulfport, MS 08.2011 - 05.2015
Skills
Key holder experience
Professional telephone demeanor
Shipping procedures understanding
Creative problem solving
Administrative support
Money handling abilities
Finished product packaging
Dependable and Responsible
Excellent Communication
Attention to Detail
Problem-Solving
Active Listening
Critical Thinking
Self-Motivated
Workflow planning
Strategic planning
Timeline
Fabrication Worker
Carful Meat Solutions
08.2022 - Current
Environmental Services Supervisor
Golden Nugget Biloxi Hotel & Casino
03.2020 - 08.2022
Assistant Store Manager
Shrimp Basket
08.2016 - 02.2020
BASIC - HS Diploma. - BASIC
Harrison Central High School
08.2011 - 05.2015