Shaquala Alexander
Cartersville,Ga
Summary
Focused Administrative Manager with experience providing top-notch clerical support, exceptional customer service and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
4
4
years of professional experience
Work History
Group Sales Manager
Remington Hospitality
2023.06 - 2024.04
- Coordinated and managed sales and catering events, ensuring seamless communication among departments
- Managed group event efforts and maintained detailed records in Delphi and other systems
- Communicated effectively with internal/external parties, ensuring timely handling of documents and requests
- Developed strong organizational skills and attention to detail in a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
General Manager
Hampton Inn Suites
2022.03 - 2023.06
- Maintained and updated comprehensive sales files in STRT, GRO, Salesforce, GDS, and OnQ R&I
- Acted as a liaison between clients and departments, facilitating smooth execution of events
- Ensured accurate documentation for all contracted groups, supporting timely follow-ups
- Cultivated customer relationships through professional communication and ethical interactions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Manager
U.S Bank
2020.05 - 2022.03
- Assisted customers with banking services, addressing inquiries about accounts and transactions
- Monitored account activity to protect against fraud and conducted investigations into suspicious transactions
- Managed high call volumes, providing accurate information and exceptional service.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Cosmetology (Nail Technician) -
Empire Beauty School
05.2019
Business Administration -
Chattahoochee Technical College
06.2013
BBA - Business Administration
Chattahoochee Technical College
Marietta, GA06.2013
Skills
- Hotel Front Desk Management
- Sales Coordination & Client Relations
- Event Planning & Catering Sales
- Team Leadership & Training
- Proficient in Delphi, Opera, OnQ & Salesforce
- Data Entry & Record Management
- Customer Service Excellence
- Effective Communication Skills
- Leadership Development
- Customer Service
Timeline
Group Sales Manager
Remington Hospitality
2023.06 - 2024.04
General Manager
Hampton Inn Suites
2022.03 - 2023.06
Customer Service Manager
U.S Bank
2020.05 - 2022.03
Cosmetology (Nail Technician) -
Empire Beauty School
Business Administration -
Chattahoochee Technical College
BBA - Business Administration
Chattahoochee Technical College
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