Summary
Overview
Work History
Education
Skills
Timeline
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Shaquala Armstrong

Suffolk,VA

Summary

Adaptable Solar Installer knowledgeable about accurately and efficiently preparing sites, installing panels and cleaning up work areas for maximum customer satisfaction. Highly organized and diligent with good teamwork abilities and a detail-oriented nature. Looking for a challenging role with room for advancement. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

Overview

10
10
years of professional experience

Work History

Retail Banker

Woodforest National Bank
04.2022 - 06.2023
  • Identified, marketed and recommended bank products and services to achieve individual sales.
  • Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
  • Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
  • Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
  • Giving responsibility of managing 2 Retail Bankers as being senior Banker.

Customer Service Representative Specialist

Ciox Health
01.2021 - 04.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Senior Broadband Technician

Mediacom
07.2018 - 01.2021
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Provided customer with information and requirements for all services.
  • Trained new employees to properly perform installations and repairs.
  • Utilized industry equipment to analyze, identify and resolve technical problems.

Cashier

New Dixie Mart
06.2013 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Electrician/Solar Installer

Hard Hats Construction
01.2014 - 01.2015
  • Lay off -Installing solar panels

Bus Driver

Beaufort County Schools
01.2013 - 01.2014
  • Taking children to and from school
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.

Education

High School Diploma -

Riverside High School
North Carolina
06.2012

Skills

  • High Voltage Transmission Systems
  • Team Meetings
  • Corporate Regulations
  • Bank Deposits
  • Bond Purchase Processing
  • Supplier Relationships
  • Maintaining Clean Work Areas
  • Administrative and Office Support

Timeline

Retail Banker

Woodforest National Bank
04.2022 - 06.2023

Customer Service Representative Specialist

Ciox Health
01.2021 - 04.2022

Senior Broadband Technician

Mediacom
07.2018 - 01.2021

Electrician/Solar Installer

Hard Hats Construction
01.2014 - 01.2015

Cashier

New Dixie Mart
06.2013 - 01.2019

Bus Driver

Beaufort County Schools
01.2013 - 01.2014

High School Diploma -

Riverside High School

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Shaquala Armstrong