Shaquala Williams
Memphis,TN
Summary
Experienced professional seeking a position in a reputable organization to enhance knowledge and expertise. Detail-oriented and team player with exceptional organizational abilities. Successfully managed multiple projects simultaneously, maintaining high accuracy. Committed to securing a challenging full-time position that utilizes strong interpersonal, time management, and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver/Server Assistant
Belmont Village Senior Living
04.2023 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
SPECIALTY/INFUSION
OptumRx
09.2022 - 02.2023
- My responsibility is to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
SUSPENDED BILLING/AUTHORIZATION REP
CORAM CVS HEALTHCARE
12.2021 - 09.2022
- My job is to ensure that patient accounts do not go into a suspended billing status, potentially resulting in outside account collections
- I keep authorizations up to date by requesting them before they expire and make sure accounts are updated and all information is on file in order to be able to process the claim
- I enter prescription information into a database once received by a physician and I communicate with patients, physicians and insurance companies to update them on status, orders and missing documentation.
- Served as a knowledgeable resource for patients and healthcare providers on the nuances of various insurance policies, building trust and credibility in the role.
- Offered patients and physician offices estimated costs for services documentation.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
Picker/PICKER/Packer Associate
Nike Warehouse
01.2021 - 10.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Printed labels, packaged boxes, and loaded into outbound containers.
FINANCIAL COUNSELOR
Trinity Capital
07.2020 - 01.2021
- This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH's services to patients and families and other external customers
- The PAS Representative must be able to articulate information in a manner that patients, guarantors, and family members understand so they know what to expect and understand their financial responsibilities
- Offers financial advice and assistance to patients regarding medical bills
- Also responsible for the liaison between patients and their insurance companies which often coordinate payments and answer questions for both parties.
- I have worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
Data Entry Clerk
Nemarc Professional Services
02.2019 - 07.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Assisted in development of new data entry protocol, leading to improved data integrity.
- Improved team efficiency, training new staff on data entry protocols and software.
Cashier/Hostess
Chic-Fil-A
05.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Phlebotomy
Phlebotomy USA
Memphis, TN08.2024
High School Diploma -
BOLTON HIGH SCHOOL
ARLINGTON, TN05.2018
Skills
- Fast-track learning and the ability to work well with others is something that you'll need in someone at every job, and I will bring that
- Stepping up to difficult tasks and not being afraid to make decisions is also an important skill that I have
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status
- Elderly Care
- Dependable and Responsible
- Respectful and Compassionate
- HIPAA Compliance
- Blood collection techniques
- Data Entry
- Medical terminology knowledge
- Adaptable approach
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Customer Engagement
- Goal-oriented mindset
- Packaging and Labeling
- Pallet Jack Handling
- Loading and unloading
Communication Skills
With my work experience, I've always experienced a great work ethic. Known for working well with others and always willing to learn and grow with the company. Always on call, whenever I'm needed to help.
Leadership Experience
Being fast learning and working well with others, being promoted is greatly awarded to me. Remaining open with my enthusiasm to learning and wanting to grow with my jobs, I've always been open for the task. I was rewarded with the opportunity that held me responsible for the company, employees, students, and the customers. I gave my company the trust they had me accountable for.
References
AVAILABLE UPON REQUEST
Certification
- PT - Phlebotomy Technician
- BLS
- CPR
Timeline
Caregiver/Server Assistant
Belmont Village Senior Living
04.2023 - 11.2023
SPECIALTY/INFUSION
OptumRx
09.2022 - 02.2023
SUSPENDED BILLING/AUTHORIZATION REP
CORAM CVS HEALTHCARE
12.2021 - 09.2022
Picker/PICKER/Packer Associate
Nike Warehouse
01.2021 - 10.2021
FINANCIAL COUNSELOR
Trinity Capital
07.2020 - 01.2021
Data Entry Clerk
Nemarc Professional Services
02.2019 - 07.2020
Cashier/Hostess
Chic-Fil-A
05.2018 - 02.2019
Phlebotomy
Phlebotomy USA
High School Diploma -
BOLTON HIGH SCHOOL