Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaquale Walker

Harrisburg,PA

Summary

Compassionate Support Worker knowledgeable about diverse job proficiencies and necessary coping skills for social situations. Adept at working with individuals and ready to offer many years of experience to new role.

Overview

12
12
years of professional experience

Work History

Environmental Health Worker

Pennstatehershey
Hershey, Pennsylvania
03.2025 - Current
  • Cleaned patient rooms to maintain high standards of hygiene and comfort.
  • Responded to requests from patients regarding housekeeping needs.
  • Followed safety procedures when handling hazardous materials.
  • Restocked cleaning supplies, maintaining inventory for efficient operations.
  • Reported maintenance issues to management for prompt resolution.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with patients and providers when performing daily duties.

Agiliti

Hospital Service Technician
Hershey, Pennsylvania
11.2023 - 02.2025
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached patients and engaged in conversation through the use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Fulfilled all medical staff requests by transporting hospital equipment needed to aid patients in a timely manner.

Billing Specialist

Geisinger
Harrisburg, Pennsylvania
02.2023 - 11.2023
  • Processed and reviewed billing invoices for accuracy and compliance.
  • Managed customer billing inquiries and resolved discrepancies promptly.
  • Communicated effectively with clients regarding payment terms and schedules.
  • Maintained detailed documentation of all billing transactions for reference.
  • Investigated incorrect billings and processed refunds as necessary.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Collected, posted and managed patient account payments.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.

Patient Registration Associate

Premier Eye Care
Harrisburg, Pennsylvania
10.2022 - 12.2022
  • Greeted patients and collected necessary information for registration process.
  • Managed patient check-in and check-out processes efficiently.
  • Registered patients by collecting detailed personal and insurance information.
  • Coordinated appointment schedules with medical staff and patients.
  • Ensured accurate entry of patient data into electronic health record systems.
  • Maintained confidentiality of sensitive patient information in compliance with regulations.
  • Communicated effectively with healthcare providers to facilitate patient flow.
  • Resolved billing issues with insurance companies in a timely manner.
  • Provided assistance with completing forms related to patient registration processes.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.

Inside Sales Representative

West Shore Home
Mechanicsburg, Pennsylvania
11.2018 - 10.2022
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Engaged clients through phone and email communication to understand their needs.
  • Provided customers with product information, pricing and availability.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Delivered superior customer support to improve account retention rate.
  • Set Appointments for free consultations, service & repair as well new Installations

Customer Service Representative

Clark Resources
Harrisburg, Pennsylvania
03.2015 - 10.2018
  • Assisted clients in understanding benefits and eligibility criteria for Medicaid services.
  • Coordinated communication between clients, healthcare providers, and government agencies.
  • Provided accurate information on health insurance plans to clients.
  • Assisted customers with prescription inquiries and medication information.
  • Supported insurance claim processing for patient prescriptions effectively.
  • Helped with finding providers, pharmacies, and behavioral health services for active members.
  • Filed appeals and grievances whenever a member was left unsatisfied.
  • Conducted follow-ups to ensure client satisfaction and resolve outstanding issues.

Debt Collector

NRA Group LLC
Harrisburg, Pennsylvania
08.2013 - 03.2015
  • Managed inbound and outbound calls to collect outstanding debts.
  • Documented customer interactions and payment agreements in the database.
  • Resolved customer inquiries regarding account status and payment options.
  • Negotiated payment plans with clients to facilitate debt resolution.
  • Maintained compliance with federal regulations during collection processes.
  • Verified accuracy of account information and updated records accordingly.
  • Processed incoming payments from customers according to established procedures.

Education

High School Diploma -

Harrisburg High School
Harrisburg, PA
05-2011

Medical Assistance

Kaplan Career Institute
Harrisburg, PA

Skills

  • Patient care
  • Medical billing
  • Data entry
  • Electronic health records
  • Customer relationship management
  • Regulatory compliance
  • Time management
  • Conflict resolution
  • Team collaboration
  • Clinical skills
  • HIPAA compliance
  • Insurance billing
  • Healthcare education
  • Written communication
  • Heartsaver first aid CPR AED
  • Support services
  • Professionalism
  • Health records management
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Schedule coordination

Timeline

Environmental Health Worker

Pennstatehershey
03.2025 - Current

Agiliti

Hospital Service Technician
11.2023 - 02.2025

Billing Specialist

Geisinger
02.2023 - 11.2023

Patient Registration Associate

Premier Eye Care
10.2022 - 12.2022

Inside Sales Representative

West Shore Home
11.2018 - 10.2022

Customer Service Representative

Clark Resources
03.2015 - 10.2018

Debt Collector

NRA Group LLC
08.2013 - 03.2015

High School Diploma -

Harrisburg High School

Medical Assistance

Kaplan Career Institute

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