Summary
Overview
Work History
Education
Skills
Timeline
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Shaquallia Freeman

Spring Hill,FL

Summary

  • Microsoft Excel Customer Relations
  • Prioritization Conflict Resolution Shipping and Receiving Understanding Typing Proficiency

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

CWI Logistics
Winter Haven, FL
11.2022 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Hilton Grand Vacations Call Center
Orlando, FL
01.2018 - 07.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs
  • Developed strong relationships with customers by providing personalized assistance and support
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Home Health Aide

Shirleys Compassionate Care
Winter Haven, FL
10.2019 - 03.2021
  • Provided companionship and monitored health condition of clients
  • Assisted with personal care activities, such as bathing, dressing and grooming
  • Changed bed linens and maintained a clean living environment for the client's safety
  • Recorded daily notes about client conditions, treatments provided and progress made
  • Engaged patients in recreational activities such as reading books or playing games
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Education

High School Diploma -

Central High School
Brooksville, FL
06.2012

Skills

  • Microsoft Excel
  • Customer Relations
  • Prioritization
  • Conflict Resolution
  • Shipping and Receiving
  • Understanding
  • Typing Proficiency
  • Data Entry
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Service Upselling
  • Escalation management
  • Complaint Handling
  • Shipping and receiving understanding
  • Order Processing
  • Microsoft PowerPoint
  • Typing proficiency
  • Problem-solving abilities
  • Computer Proficiency
  • Follow-up skills

Timeline

Customer Service Representative

CWI Logistics
11.2022 - Current

Home Health Aide

Shirleys Compassionate Care
10.2019 - 03.2021

Customer Service Representative

Hilton Grand Vacations Call Center
01.2018 - 07.2022

High School Diploma -

Central High School

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Shaquallia Freeman