Shaquallia Freeman
Spring Hill,FL
Summary
- Microsoft Excel Customer Relations
- Prioritization Conflict Resolution Shipping and Receiving Understanding Typing Proficiency
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CWI Logistics
Winter Haven, FL
11.2022 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Hilton Grand Vacations Call Center
Orlando, FL
01.2018 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Home Health Aide
Shirleys Compassionate Care
Winter Haven, FL
10.2019 - 03.2021
- Provided companionship and monitored health condition of clients
- Assisted with personal care activities, such as bathing, dressing and grooming
- Changed bed linens and maintained a clean living environment for the client's safety
- Recorded daily notes about client conditions, treatments provided and progress made
- Engaged patients in recreational activities such as reading books or playing games
- Took initiative to ensure all tasks were completed efficiently within the designated time frame
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Education
High School Diploma -
Central High School
Brooksville, FL06.2012
Skills
- Microsoft Excel
- Customer Relations
- Prioritization
- Conflict Resolution
- Shipping and Receiving
- Understanding
- Typing Proficiency
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Service Upselling
- Escalation management
- Complaint Handling
- Shipping and receiving understanding
- Order Processing
- Microsoft PowerPoint
- Typing proficiency
- Problem-solving abilities
- Computer Proficiency
- Follow-up skills
Timeline
Customer Service Representative
CWI Logistics
11.2022 - Current
Home Health Aide
Shirleys Compassionate Care
10.2019 - 03.2021
Customer Service Representative
Hilton Grand Vacations Call Center
01.2018 - 07.2022
High School Diploma -
Central High School
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