SHAQUAN COTTON

• HAUL FOR HEB / BOSS WAS INDEPENDENT OWNER OPERATOR
• Operated commercial vehicles to transport goods safely and efficiently across various routes.
• Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
• Maintained accurate logbooks detailing hours of service and mileage for regulatory purposes.
• Collaborated with dispatch to optimize delivery schedules and enhance route efficiency.
• Assisted in training new drivers on safe driving practices and company policies.
• Monitored vehicle performance, reporting maintenance needs to ensure operational reliability.
• Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
• Operated light trucks to deliver loads as far as 2500 miles from home location.

• PASS MEDS AND STAFF FACILITIES THAT ARE SHORT STAFF
• Provided direct patient care, ensuring comfort and safety during daily activities.
• Assisted with personal hygiene tasks, promoting dignity and respect for patients.
• Monitored vital signs, reporting changes to nursing staff for timely intervention.
• Maintained accurate patient records, contributing to continuity of care.
• Collaborated with healthcare teams to develop individualized care plans based on patient needs.
• Trained new staff on best practices for patient care and safety protocols.
• Advocated for patients' needs, fostering a supportive environment for recovery and well-being.
• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Supported needs of 120+ residents under long-term care.

• Led market research initiatives to understand customer needs, preferences, and buying behavior
• Managed the development of marketing collateral including sales presentations, brochures, case studies etc
• Conducted competitive analysis to identify market gaps and develop strategies to gain a competitive edge
• Developed and executed successful product launch campaigns that exceeded sales targets by XX%
• Conducted market segmentation analysis leading to improved targeting accuracy for advertising campaigns
• Leveraged CRM systems (e.g., Salesforce) to track customer behavior patterns enabling personalized communication strategies
• Spearheaded the launch of new products/services through effective go-to-market strategies resulting in XX% revenue growth
• Managed PR efforts including press releases distribution resulting in coverage on major industry publications
• Optimized website SEO resulting in a XX% increase in organic search traffic
• Developed influencer partnerships that generated significant brand exposure leading to a XX% increase in brand recognition
• Increased social media engagement by implementing targeted content strategy which resulted in a XX% growth in followers
• Established strong relationships with key stakeholders including vendors, agencies, media partners etc. to negotiate favorable contracts and partnerships
• Utilized market research techniques such as surveys and focus groups to gather customer feedback and inform strategic decisions
• Implemented lead generation strategies resulting in a XX% increase in qualified leads within the first year
• Collaborated with cross-functional teams including sales, product development, and finance to align marketing initiatives with overall business goals
• Created compelling messaging and positioning statements that effectively communicated the value proposition of products or services
• Oversaw the development of creative assets such as advertisements, brochures, websites, videos, social media content etc
• Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate revenue
• Managed a multi-million dollar marketing budget, allocating resources effectively to maximize ROI and achieve business objectives
• Led a team of XX marketing professionals in the successful implementation of integrated marketing campaigns across multiple channels
• Analyzed market trends, consumer insights, and competitor activities to identify new opportunities for growth and innovation
• Developed community outreach programs to enhance resident engagement and local partnerships.
• Coordinated events fostering relationships between residents, families, and local organizations.
• Established communication strategies to effectively share updates with stakeholders and residents.
• Led initiatives promoting awareness of health and wellness services within the community.

52Led a team of sales representatives in achieving annual revenue targets of 3.5 million

• Negotiated and closed key contracts with major clients, generating 6.5 million in new business annually
• Managed the entire sales cycle from lead generation to contract negotiation and closing deals
• Collaborated with cross-functional teams including marketing, product development, and operations to ensure alignment on business objectives
• Developed and executed comprehensive marketing strategies to drive brand awareness, increase customer acquisition, and generate revenue
• Led a team of XX marketing professionals in the successful implementation of integrated marketing campaigns across multiple channels
• Managed a multi-million dollar marketing budget, allocating resources effectively to maximize ROI and achieve business objectives
• Analyzed market trends, consumer insights, and competitor activities to identify new opportunities for growth and innovation
• Implemented data-driven decision-making processes to optimize campaign performance and improve targeting accuracy
• Conducted market segmentation analysis leading to improved targeting accuracy for advertising campaigns
• Developed influencer partnerships that generated significant brand exposure leading to a XX% increase in brand recognition
• Developed and executed successful product launch campaigns that exceeded sales targets by XX%
• Managed the development of marketing collateral including sales presentations, brochures, case studies etc
• Led market research initiatives to understand customer needs, preferences, and buying behavior
• Optimized digital advertising campaigns through A/B testing resulting in a XX% improvement in clickthrough rates
• Conducted competitive analysis to identify market gaps and develop strategies to gain a competitive edge
• Leveraged CRM systems (e.g., Salesforce) to track customer behavior patterns enabling personalized communication strategies
• Established strong relationships with key stakeholders including vendors, agencies, media partners etc. to negotiate favorable contracts and partnerships
• Utilized market research techniques such as surveys and focus groups to gather customer feedback and inform strategic decisions

• Fed ex package tracking
• Follow up for lost packages
• Inbound calls
• Delivered exceptional customer support through effective communication and problem-solving skills.
• Resolved customer inquiries using CRM systems to enhance service delivery and satisfaction.
• Collaborated with team members to streamline processes and improve response times.
• Trained new representatives on best practices for customer engagement and issue resolution.
• Analyzed performance metrics to develop strategies that enhance overall service quality and responsiveness.
• Monitored feedback trends to identify areas for service improvement and client retention strategies.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed multiple customer accounts, ensuring accuracy and timely updates for service requests.
• Collaborated with team members to streamline processes, enhancing overall customer satisfaction rates.
• Trained new representatives on company policies and best practices for superior service delivery.

• Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
• Managed inventory using barcode scanning systems, ensuring accurate stock levels.
• Collaborated with team members to streamline order picking processes, enhancing productivity.
• Conducted regular safety checks on equipment and adhered to safety protocols.
• Production line management
• Coordinated shipping schedules, ensuring timely dispatch of orders to customers.
• Monitored product quality during handling processes, reducing damage rates significantly.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Handled day-to-day shipping and receiving overseeing more than 1200 packages per day.

• DROVE QUAD DUMP TRUCKS HAULED SAND DIRT CLASS A CLASS B ASPHALT MILLINGS
• Operated light trucks to deliver loads as far as 5000 miles from home location.
• Maintained accurate logs of driving hours, mileage, and fuel consumption in accordance with DOT regulations.
• Conducted thorough pre-trip and post-trip vehicle inspections to ensure compliance and safety standards.
• Operated commercial vehicles safely across diverse routes while adhering to all traffic regulations.
• Managed route planning to optimize delivery schedules, minimizing delays and enhancing customer satisfaction.
• Resolved on-road issues by employing critical thinking skills and effective problem-solving techniques during emergencies.
• Implemented best practices for vehicle maintenance, reducing downtime and extending vehicle lifespan.
• Trained new drivers on company policies, safety procedures, and efficient driving practices.
• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Dropped and hooked trailers and changed configuration of equipment.

• OWNER OPERATOR HAULED LOGS FOR CONTRACTORS
• Managed daily operations, ensuring timely and efficient delivery of services.
• Oversaw logistics planning, optimizing routes for cost-effective transportation.
• Trained and mentored staff on safety protocols and operational procedures.
• Implemented process improvements to streamline workflow and increase productivity.
• Analyzed market trends to identify growth opportunities within the hauling industry.
• Coordinated maintenance schedules for vehicles to ensure optimal performance and safety compliance.
• Established budgetary controls, monitoring expenses to maximize profitability.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Consulted with customers to assess needs and propose optimal solutions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and maintained strong relationships with clients to enhance service quality.

• PASS MEDS SUPERVISE THE 2ND SAND 3RD SHIFTS ASIST PATIENTS IN ADL
• Conducted routine medical tests and accurately documented results in electronic health records.
• Evaluated patient responses to treatments, making adjustments to care plans as necessary for optimal outcomes.
• Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
• Administered medications and performed basic and advanced patient assessments.
• Collected and processed laboratory specimens to obtain samples for analysis.
• Prepared and inspected medical equipment and instruments to manage wear and tear.
• Conducted comprehensive equipment calibration checks, ensuring consistent performance levels across all testing instruments used within the facility.
• Improved communication between departments by initiating regular updates on test status and availability of results.

• Managed scheduling and coordination of client appointments to enhance service delivery.
• Facilitated communication between healthcare providers and clients, ensuring clarity and support.
• Developed and maintained organized filing systems for patient records, improving data retrieval efficiency.
• Assisted in preparing reports and documentation for care plans, enhancing accuracy and compliance.
• Trained new staff on administrative procedures, fostering a collaborative team environment.
• Streamlined office processes, reducing turnaround time for administrative tasks.
• Led initiatives to improve client intake processes, enhancing overall patient experience.
• Mentored junior administrative staff in best practices for office management and client relations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed scheduling and calendar coordination for executive team, ensuring efficient time management.
• Implemented office procedures that improved workflow efficiency and reduced operational delays.
• Facilitated communication between departments, enhancing collaboration and information sharing.
• Organized and maintained confidential files, ensuring compliance with data protection regulations.
• Streamlined office operations by managing schedules and coordinating meetings.
• Developed and maintained filing systems to enhance document retrieval efficiency.
• Assisted in preparation of reports and presentations for executive meetings.
• Implemented process improvements that reduced administrative errors and enhanced workflow.
• Cultivated strong relationships with clients, ensuring high levels of satisfaction and retention.
• Led initiatives to optimize resource allocation, reducing overhead costs significantly.
• Mentored junior staff on best practices in office management and client communication.
• Directed project coordination efforts, ensuring timely delivery of tasks aligned with strategic goals.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

• 1. Pass meds
• 2. Bath residents
• 3. Daily living care needs
• Monitored vital signs and reported changes to nursing teams, promoting timely interventions.
• Supported patient mobility and hygiene needs, fostering dignity and respect in care delivery.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.

• 1. Outbound calls
• 2. Commission based
• 3. High rank sales
• 4. Customer service support
• Managed customer inquiries through phone and email, ensuring prompt resolution of issues.
• Analyzed customer feedback to identify trends, driving improvements in service delivery.
• Developed training materials for ongoing staff development, enhancing overall team performance.
• Led initiatives to improve call handling procedures, resulting in increased operational efficiency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Improved resolution time with effective problem-solving for customer complaints.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.

• 1. Answer inbound calls
• 2. Customer service
• 3. Assist with customer details
• 4. Update customer info
• Mentored junior staff, fostering professional development and knowledge sharing.
• Managed budgets and financial forecasting for improved resource allocation.
• Utilized payroll software to execute accurate payroll calculations and maintain employee records.
• Reviewed timekeeping data for discrepancies, resolving issues to ensure timely payments.
• Collaborated with HR to update payroll policies and streamline onboarding processes for new hires.
• Assisted in the preparation of financial reports related to payroll expenditures and budgets.
• Conducted outbound calls to generate leads and promote services.
• Utilized CRM software to track customer interactions and sales efforts.
• Developed scripts to enhance communication strategies and improve customer engagement.
• Assisted in training new team members on effective telemarketing techniques.

• 1. answer calls
• 2. update info
• 3. set appointments
• 4. customer care
• Resolved customer inquiries through effective communication and active listening techniques.
• Managed high-volume calls while maintaining service quality and customer satisfaction standards.
• Collaborated with team members to streamline processes, enhancing workflow efficiency.
• Trained new employees on company policies and customer service protocols.

• Answer inbound calls
• Make outbound calls due to follow ups
• Set appointments for installations
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Processed orders, returns, and exchanges efficiently to enhance customer satisfaction.
• Trained new staff on company policies, procedures, and customer service best practices.
• Implemented feedback mechanisms to improve service quality and operational efficiency.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed customer accounts using CRM software, ensuring accurate information and timely updates.
• Trained new representatives on company policies and procedures to enhance team performance.
• Streamlined complaint resolution processes, improving response times and customer satisfaction.