Shaquan Drawhorn
1111 Cambridge Sq,FL
Summary
Dynamic professional with extensive experience in customer service and material handling, notably at Walmart. Proven ability to resolve conflicts and enhance customer satisfaction while efficiently managing inventory and shipping processes. Skilled in forklift operation and team collaboration, consistently promoting a safe and productive work environment.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Cold Link Logistics
Auburndale
01.2023 - Current
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse environment.
- Ensured accurate order picking and packing, maintaining quality control standards.
Customer Service Representative
Walmart
Auburndale
01.2022 - 2023
- Resolved customer inquiries and complaints efficiently, promoting positive experiences.
- Assisted in maintaining product displays and stock levels to enhance store appearance.
- Supported team members during peak hours, ensuring smooth operational flow.
- Processed transactions accurately using point-of-sale systems to minimize errors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Heavy Equipment Operator
Amazon
01.2021 - 2022
- Operated turrets, and forklifts to facilitate material handling and site preparation.
- Conducted routine inspections and maintenance of heavy machinery to ensure operational safety and efficiency.
- Collaborated with team members to coordinate equipment movement for streamlined workflow within warehouse operations.
- Implemented safety protocols during equipment operation, reducing risk of accidents and promoting a safe work environment.
Customer Service Representative
Sonic
Auburndale
01.2021 - 2022
- Educated customers on products and services, facilitating informed purchasing decisions.
Education
High School Diploma -
Auburndale Senior High School
Auburndale Skills
- Material handling
- Forklift operation
- Inventory management
- Shipping and receiving
- Customer service
- Conflict resolution
- Quality control measures
- Team collaboration
Timeline
Warehouse Worker
Cold Link Logistics
01.2023 - Current
Customer Service Representative
Walmart
01.2022 - 2023
Heavy Equipment Operator
Amazon
01.2021 - 2022
Customer Service Representative
Sonic
01.2021 - 2022
High School Diploma -
Auburndale Senior High School