Shaquan Newton
Philadelphia,PA
Summary
Skilled Document Preparation Clerk with a background in efficiently preparing, editing, and formatting documents for businesses across various industries. My strengths include sharp attention to detail, strong organizational skills, and the ability to cohere to tight deadlines. Known for smooth document preparation processes and improving efficiency within previous roles.
Overview
11
11
years of professional experience
Work History
Document Preparation Clerk
Scantek Infomanagement Solutions
Philadelphia, PA
06.2016 - Current
- Prepared documents for scanning and filing by collating, sorting, and organizing them.
- Created digital copies of physical documents for archival purposes.
- Monitored the progress of document preparation projects to ensure deadlines were met.
- Operated various office machines such as scanners, copiers, faxes, and printers.
- Analyzed documents for completeness prior to submitting them for review or approval.
- Updated databases with new information from completed documents.
- Resolved any discrepancies found between source material and prepared documents.
- Assisted in training new employees on proper techniques for preparing documents.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
- Formatted digital documentation by changing font size, indentations, and spacing.
- Entered data in numerical and alphabetical order.
- Collated documents into reports, spiral notebooks and folder formats for different uses.
- Transcribed notes and compiled into reports for submission to supervisor.
Customer Service Representative
Hair Buzz
Philadelphia, PA
05.2014 - 04.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Germantown High School
PA06-2013
Skills
- Confidentiality
- Filing systems
- Document storage
- Document archiving
- Email management
- Customer Service
- Multitasking
- Great eye for detail
- Reliability
- Mail distribution
References
References available upon request.
Timeline
Document Preparation Clerk
Scantek Infomanagement Solutions
06.2016 - Current
Customer Service Representative
Hair Buzz
05.2014 - 04.2016
High School Diploma -
Germantown High School
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