Shaquan Speller
Williamston,NC
Summary
Dynamic and adaptable Customer Service Representative with exceptional management and leadership capabilities. Highly motivated professional known for maintaining an upbeat demeanor while effectively engaging employees and customers. Proficient in implementing organized strategies to streamline daily planning, scheduling, and customer service operations. Forward-thinking individual with a diplomatic communication style dedicated to enhancing engagement and satisfaction. Open to relocation opportunities in Greenville, NC; Raleigh, NC; or Greensboro, NC.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Customer Service Agent
Alorica
Miami Lakes, FL
02.2023 - Current
- Help assist parents, students, guidance counselors and teachers in getting kids registered for the SAT, PSAT and AP test. We also help callers get into their college board accounts and also help callers get their SAT scores along with their AP and PSAT scores. We also help callers send their scores off to colleges and jobs. This is what I do working for College Board.
Customer Service Representative (WFH)
Continuum Global Solutions
Dallas, TX
01.2022 - 10.2022
- In this position, I worked on a contract with CVS, and I helped Employees open up their Leave of Absence claims and also helped them to check on the status of their claims too.
Customer Service Representative (WFH)
Teleperformance
Fort Lauderdale, FL
08.2021 - 01.2022
- In this Job, I worked on a contract with American Express, where we assisted customers with booking airline tickets, hotels and car reservations. Also if they had to change flights or fix flights and hotel rentals we did that too.
WFH Customer Service Agent
Mass Markets
Iowa City, IA
03.2021 - 07.2021
- In this job, I helped assist people from the state of Florida to register for the Covid Vaccine. I also help schedule them for their appointments for the Covid Vaccine also.
Assistant Manager
Dollar General
Bear Grass, NC
03.2020 - 02.2021
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Placed weekly orders to restock the store with essential supplies.
Shift Manager
Hardees
Williamston, NC
01.2017 - 03.2020
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Exercised composure under pressure and in escalated customer service scenarios.
Housekeeper
Holiday Inn Express
Williamston, NC
03.2016 - 01.2017
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed waste paper and other trash from premises to designated area.
- Completed laundry services with special attention to care instructions.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked 10-20 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Crew Member
Wendy's
Williamston, NC
02.2011 - 03.2016
- Assist customers with taking their orders and also preparing their food. I also assisted with keeping the store clean.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked well with teammates and accepted coaching from management team.
- Supported great dining and meal experiences for guests.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted other team members to achieve goals.
- Cooked batches of food according to standard recipes.
- Operated as full-service food provider in Fast Food establishment by taking orders, preparing meals and collecting payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Assistant Customer Service Manager
Lowes Foods
Raleigh, NC
07.2005 - 08.2010
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supported Customer Service Manager managing over 10-20 team members resolving customer issues every day.
- Created accurate and concise schedules for employees.
- Monitored & ordered supplies when needed to maintain weekly sales.
Deli Clerk
Lowes Foods
Raleigh, NC
07.2005 - 08.2010
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Created appealing food arrangements for party trays and specialized orders.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Greeted customers at deli counter to fulfill requests and answer questions.
Clerk
Red Apple
Williamston, NC
02.2005 - 06.2005
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers professionally by phone, or in-person to provide information and directed to desired staff members.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Williamston High School
Williamston, NCMedical Assisting (Associate of Applied Science) - undefined
ECPI College Of Technology
Raleigh, NC06-2011
Skills
- Typing
- Medical records
- Salesforce
- Attention to detail
- Driving
- Conflict management
- Laundry
- LAN
- Shift Supervisor
- Client communication
- Front desk
- Microsoft Word
- Manager experience
- Cold calling
- Word processing
- Human resources
- Operating Systems
- Computer Networking
- Basic math
- Optimizing workflow processes
- Consulting Scheduling
- Teamwork
- Medical equipment operation
- Maintenance
- Adobe Acrobat
- Landlord-tenant law
- Shift management
- English
- Food service
- Microsoft Office
- Microsoft (10 years)
- Search engines
- Phone etiquette
- Supervising experience
- Data collection
- Communication skills
- Medical office experience
- Filing
- Food Service
- Office management
- Leadership
- Microsoft Excel
- Call center agent experience
- Medical terminology
- Fair Housing regulations
- Recruiting
- Help desk
- Windows
- Technical support
- Intake
- VPN
- Hospitality
- Software troubleshooting
- Inventory control
- Medical billing
- Brand messaging
- Help Desk
- Team Member
- Microsoft Outlook
- Computer networking
- CRM system proficiency
- Network Support
- Clerical experience
- Interviewing
- Restaurant experience
- Sales
- Customer service
- Crew Member
- Organizational skills
- Social media management
- Cash register
- Customer support
- Computer operation
- Phone customer support
- Active Directory
- Crew management
- Hotel experience
- Cash handling
- WAN
- Food safety
- Office experience
- Administrative experience
- Cleaning
- IOS
- Patient safety
- Computer skills
- Office manager experience
- Guest services
- Social media client interactions
- Time management
- Slack
- Operating systems
- Telecommunication
- 10 key typing
- Client relationship development
Certification
- Food Safety Certification
- CPR Certification
- Driver's License
- CPR June 2011
- ServSafe
Languages
English
Native or Bilingual
Timeline
Senior Customer Service Agent
Alorica
02.2023 - Current
Customer Service Representative (WFH)
Continuum Global Solutions
01.2022 - 10.2022
Customer Service Representative (WFH)
Teleperformance
08.2021 - 01.2022
WFH Customer Service Agent
Mass Markets
03.2021 - 07.2021
Assistant Manager
Dollar General
03.2020 - 02.2021
Shift Manager
Hardees
01.2017 - 03.2020
Housekeeper
Holiday Inn Express
03.2016 - 01.2017
Crew Member
Wendy's
02.2011 - 03.2016
Assistant Customer Service Manager
Lowes Foods
07.2005 - 08.2010
Deli Clerk
Lowes Foods
07.2005 - 08.2010
Clerk
Red Apple
02.2005 - 06.2005
Medical Assisting (Associate of Applied Science) - undefined
ECPI College Of Technology
High School Diploma -
Williamston High School