Tiffany Rowe
Bronx,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Assistant
HANAC Inc.
02.2024 - Current
- Completed clerical tasks such as managing approximately 40 incoming calls, filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to positive work environment by fostering open communication among colleagues.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Administrative Assistant
Urban Management & Development
01.2012 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting nearly 15 visitors daily.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Medical Assistant Intern/Front Desk Administrator
Barry M Baker MD
01.2010 - 01.2011
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management for over 50 patients, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Operator/911 Dispatcher
MSS Electronics
01.2009 - 01.2010
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Associate of Arts - Sociology
Westchester Community College
Valhalla, NY10.2026
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Time Management
- Data Entry
- Monitored Vital Signs and Records
- Sterilizations
- Performed EKG/ECG
- Venipuncture
- Specimen Collection
- Urinalysis
- Smear Procedures
- Biomedical Waste Disposal
- HIPAA Compliance
- Patient Scheduling
Certification
- Certified Medical Assistant, Stanford Brown - 2009
Timeline
Office Assistant
HANAC Inc.
02.2024 - Current
Administrative Assistant
Urban Management & Development
01.2012 - 01.2024
Medical Assistant Intern/Front Desk Administrator
Barry M Baker MD
01.2010 - 01.2011
Operator/911 Dispatcher
MSS Electronics
01.2009 - 01.2010
Associate of Arts - Sociology
Westchester Community College
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