Shaquana Goode
Durham,,North Carolina
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes that can help the company continue to be successful. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Perfect Solutions
Durham, NC
01.2016 - 03.2019
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments between clients and customers and internal staff members.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
Shift Manager
McDonald's Restaurant
Henderson , NC
06.2009 - 12.2015
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured food safety regulations and quality standards.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Resolved conflicts between staff members in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
High School Diploma -
Vance Granville Community College
Oxford, NCSkills
- Problem Solving
- Leading
- Training and Coaching
- Clerical Support
- Filing
- Report Writing
- Appointment Scheduling
- Reception oversight
Timeline
Administrative Assistant
Perfect Solutions
01.2016 - 03.2019
Shift Manager
McDonald's Restaurant
06.2009 - 12.2015
High School Diploma -
Vance Granville Community College
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