Shaquana Goode
Chesterfield,VA
Summary
I am experienced with adverse customer, in-person and over the phone providing accurate and timely information. I have the ability to pay attention to detail and work with a high degree of accuracy. Furthermore, I have the ability to communicate effectively verbal and written with co-workers and supervisor. In addition, I also have experience using Microsoft Word, Excel, and Power Point, were I've taken and passed a computer college course in 2015 to refresh my memory. Using multi-phone line systems and data entry is another skill that I'm very good at. I'm also cooperative and enthusiastic, function well independently and as team member.
Overview
14
14
years of professional experience
Work History
Assistant Team Lead
H&r Block
Richmond, VA
11.2024 - 04.2025
- Provided guidance and mentorship to junior staff members as required.
- Generated suggestions for process improvements based on identified areas of improvement.
- Assisted in training new employees on company policies and procedures.
- Organized daily tasks for team members and provided feedback on their performance.
- Worked closely with management in order develop goals for the team which aligned with overall organizational objectives.
- Provided technical support to team members when needed.
- Ensured compliance with all relevant laws, regulations, and guidelines applicable to the job duties.
USPS Clerk
Post Office USPS
Richmond, VA
02.2022 - 06.2024
- I sort packages to the carriers route so they can be delivered.
- I also put any mail that and packages that comes in for the day in to the customers P.O. Box.
- When the line gets long I assist the customers with shipping packages at the front counter.
Clinical Administrative Coordinator
United health care
Richmond, VA
04.2020 - 11.2021
- Receives and manages all incoming calls, and faxed from members and providers about authorizations for personal care hours.
- Coordinates the scheduling of the interdisciplinary care team meeting(s) with the primary care provider and all other attendees as directed by the care coordinator within specific timeframes to review the member's care plan.
Shift Lead Supervisor
Walgreens Pharmacy
03.2011 - 01.2019
- I assign task to several employees that needs to be completed.
- Throughout the day, as I follow up to make sure they were completed in a timely manner.
- In addition, I help unload and stock products on the sales floor when it's delivered twice a week.
- When the pharmacy becomes busy I help fill, intake prescriptions, as well as checkout customers in store and drive- thru.
- At the end of the night, I count down the registers and make sure the store is neat and clean for the next day.
Front Office Assistant
MedExpress Urgent Care
Midlothian, VA
08.2017 - 11.2018
- I checked in patients that needs to be seen for sick visit, dot physicals, drug screens, and vaccines.
- I also scan documents into the patient charts that were seen for today's visits such as rays, labs and any other documents that the provider has.
- I also fax medical records to the patients pcp if the patient request it so they will have the information about there visit.
Education
High school -
Clover Hill High School
Skills
- Retail sales
- Medical Office Experience
- Analysis skills
- Customer Service
- Medical Billing
- Training
- Research
- Proofreading
- Excel
- Cash handling
- Management
- System administration
- Sales
- Supervising experience
- Receptionist
- Communications
- Customer support
- Insurance Verification
- Business Operation
- EMR systems
- Data Entry
- Medical Terminology
- Mobile devices
- Administrative Experience
- Billing
- Computer literacy
- Medical office management
- Banking
- Office Administration
- Shift Lead
- Word
- Leadership Development
- Filing
- Microsoft Outlook
- Medical Records
- Inventory
- Office Management
- Planograms
- Typing
- Fax
Additional Information - Summary
Experienced with adverse customer interactions, providing accurate and timely information. Strong attention to detail and high degree of accuracy. Effective verbal and written communication skills with co-workers and supervisors. Proficient in Microsoft Word, Excel, and PowerPoint. Experienced with multi-phone line systems and data entry. Cooperative, enthusiastic, and able to function well independently and as a team member.
Timeline
Assistant Team Lead
H&r Block
11.2024 - 04.2025
USPS Clerk
Post Office USPS
02.2022 - 06.2024
Clinical Administrative Coordinator
United health care
04.2020 - 11.2021
Front Office Assistant
MedExpress Urgent Care
08.2017 - 11.2018
Shift Lead Supervisor
Walgreens Pharmacy
03.2011 - 01.2019
High school -
Clover Hill High School
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