Shaquana Green
Troy,NY
Summary
Proven leader with extensive experience in staff management and budgeting at The Arc of Rensselaer County. Excelled in enhancing resident satisfaction and reducing staff turnover by fostering team collaboration and implementing effective financial strategies. Demonstrated professionalism and exceptional communication skills, achieving significant improvements in operational efficiency and quality of care.
Overview
8
8
years of professional experience
Work History
Residential Manager
The Arc of Rensselaer County
06.2020 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
Retail Sales Manager
Boscov's
08.2018 - 06.2020
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
Sales Associate
Khols Department Store
06.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Science Education
Boys And Girls High School
Brooklyn, NYSkills
- Staff Management
- Budgeting and financial management
- Excellent Communication
- Reliability
- Clear Communication
- Organizational Skills
- Team Collaboration
- Data Entry
- Team building
- Task Prioritization
- Goal Setting
- Staff Supervision
- Time management abilities
- Professionalism
- Conflict Resolution
- Interpersonal Skills
- Time Management
- Teamwork and Collaboration
- Policy Enforcement
Timeline
Residential Manager
The Arc of Rensselaer County
06.2020 - Current
Retail Sales Manager
Boscov's
08.2018 - 06.2020
Sales Associate
Khols Department Store
06.2016 - 08.2018
No Degree - Science Education
Boys And Girls High School
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