Sha’Quana Johnson
Milton
Summary
Navy veteran with 14 years of service and a Secret security clearance. Proven ability to adapt quickly and learn new skills in fast-paced environments. Strong work ethic complemented by excellent communication and customer service abilities. Committed to contributing effectively to team objectives and organizational success.
Overview
22
22
years of professional experience
Work History
Adult Protective Investigator
Department of Children and Family Services
Pensacola
03.2025 - Current
- Conducted detailed investigations into allegations of adult abuse and neglect.
- Collaborated with law enforcement and social service agencies on sensitive cases.
- Documented findings in comprehensive reports to ensure accuracy and compliance.
- Developed safety plans for at-risk adults facing crisis situations.
- Assisted clients in accessing community resources like medical care and housing assistance.
- Provided training on investigative techniques and protocols to staff members.
- Maintained case files to ensure adherence to regulatory standards.
- Advocated for client rights to secure necessary resources.
Administrative Assistant
Davita Dialysis
Milton
01.2023 - 01.2024
- Assisted with patient check ins, submission of check in package, and review and submission of supporting documents.
- Answering the phone, assisting callers, taking messages.
- Maintained personally identifiable information (PII) standards for all documents, to include proper storage and subsequent disposal.
- Created new medical records, conducting medical chart audits, closed out medical charts.
- Used word processing, spreadsheets, and other software to produce a variety of documents.
- Verified patient contact information and emergency contacts are up-to-date.
- Ordered clinic supplies and medications, completing monthly inventory.
- Prepare and review outgoing correspondence, messages, and evaluations to ensure timely reply/submission with hospitals other medical facilities for physician orders, consultations, lab results, history and physical reports, discharge documentation etc.
Air Traffic Controller
U.S. Navy-NAS Whiting Field
Milton
01.2009 - 01.2023
- Monitor and direct the movement of aircraft on the ground and in the air.
- Control all ground traffic at airport runways and taxiways.
- Issue takeoff and landing instructions to pilots.
- Transfer control of departing flights to other traffic control centers and accept control of arriving flights.
- Leader for the division, supervised activities of personnel, training and maintaining currency on positions of qualification.
- Mentor junior personnel, provide technical assistance and counseling to enlisted personnel concerning advancements, housing allowances, officer/enlisted programs, statements of service, per diem, lodging entitlements, etc.
- Handle administrative duties to include correspondence, manual revisions, and fund management.
- Sponsorship Coordinator completed sailor check in briefs and indoctrination programs, submission of check in package, and review and submission of supporting documents to gain the saliors into command (NPS filing, record management, and program management.
Alarm Dispatcher
General Alarm
Indianapolis
01.2006 - 01.2009
- Monitoring residential and business alarm systems.
- Creating new account profiles.
- Taking incoming emergency calls, determining nature of emergency, forwarding the request to suitable services, providing instructions to callers, and reporting to supervisors.
Assistant Manager
DOTS
Indianapolis
01.2004 - 01.2006
- Recruiting, training and supervising employees.
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
- Monitoring and maintaining suitable store inventory levels.
- Assisting with the development of new sales and recruitment strategies.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05-2007
Skills
- Supervisory experience
- Self-management
- Written communication
- Oral communication
- Computer literacy
- Interpersonal skills
- Problem solving
- Analytical reasoning
- Customer service
- Clerical support
- Effective judgment
- Team leadership
- Team integration
- Information management
- Safety planning
- Case management
- Agency collaboration
- Record management
- Attention to detail
- Investigative skills
- Multitasking
- Time management
- Investigative techniques
- Report writing
Timeline
Adult Protective Investigator
Department of Children and Family Services
03.2025 - Current
Administrative Assistant
Davita Dialysis
01.2023 - 01.2024
Air Traffic Controller
U.S. Navy-NAS Whiting Field
01.2009 - 01.2023
Alarm Dispatcher
General Alarm
01.2006 - 01.2009
Assistant Manager
DOTS
01.2004 - 01.2006
High School Diploma -
Warren Central High School
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