Shaquana Kasyula
Grottoes,VA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
7-eleven
Massanutten, VA
06.2017 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Representative
Wawa
Charlottesville , VA
08.2019 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Associate
Bloom Supermarket
Manassas, VA
10.2014 - 02.2017
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NY06-2006
Skills
- Cash Handling
- Product Merchandising
- Order coordination
- Customer Service
- Guest Services
- Merchandise Restocking
- Customer Complaint Resolution
- Customer inquiries
- Telephone management
- Customer Satisfaction
- Positive and professional
- Cash Management
- Product Knowledge
Timeline
Customer Service Representative
Wawa
08.2019 - 03.2022
Customer Service Cashier
7-eleven
06.2017 - Current
Customer Service Associate
Bloom Supermarket
10.2014 - 02.2017
High School Diploma -
Boys And Girls High School
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