Shaquanah Boroughs
Wilmington,DE
Summary
Reliable and detail-oriented professional with a strong background in logistics, caregiving, and administrative support. Adept at handling customer inquiries, managing data entry tasks, and maintaining organized records. Known for excellent communication skills, a compassionate approach, and a commitment to delivering high-quality service. Seeking to leverage these strengths in an entry-level online Customer Service Representative role.
Overview
8
8
years of professional experience
Work History
Material Handler II
Omega Engineering
10.2021 - Current
- Supported cross-functional teams with inventory and shipping coordination.
- Trained new employees on safety and handling procedures.
- Ensured accurate labeling and packing of customer orders.
Logistics Clerk
Omega Engineering
01.2024 - 06.2024
- Processed customer orders accurately and efficiently.
- Entered logistics data into tracking systems and maintained up-to-date records.
- Communicated with vendors and internal teams to resolve shipping issues.
- Provided timely updates to management and customers regarding order status.
Companion Caregiver
Visiting Angels
03.2019 - 01.2020
- Delivered compassionate care and maintained clear communication with patients and families.
- Managed daily routines and provided emotional support to clients.
- Reported changes in condition and coordinated with healthcare staff.
Warehouse Logistics Clerk
XPO Logistics
07.2017 - 01.2019
- Acted as liaison between transportation coordinators and drivers.
- Ensured accurate documentation and timely communication.
Education
Certified Temporary Nurse Aide (CNA) -
ACHA
Associate in Arts (A.A.) - Business Management
PennFoster
07.2026
Diploma - undefined
Kingsway Regional High School
06.2010
Certificate in Education - undefined
Salem Vo-Tech High School
Salem, NJ06.2010
Skills
- Customer Service & Communication
- Data Entry & Recordkeeping
- Online Order Processing
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Basic Microsoft Office (Word, Excel, Outlook)
- Remote Collaboration Tools (Zoom, Email, Chat)
- Empathy & Patience in Client Interactions
Additional Highlights
- Early Childhood Education Certificate
- Strong interpersonal skills developed through caregiving and logistics roles
- Passion for helping others and resolving issues with empathy and efficiency
Timeline
Logistics Clerk
Omega Engineering
01.2024 - 06.2024
Material Handler II
Omega Engineering
10.2021 - Current
Companion Caregiver
Visiting Angels
03.2019 - 01.2020
Warehouse Logistics Clerk
XPO Logistics
07.2017 - 01.2019
Associate in Arts (A.A.) - Business Management
PennFoster
Diploma - undefined
Kingsway Regional High School
Certificate in Education - undefined
Salem Vo-Tech High School
Certified Temporary Nurse Aide (CNA) -
ACHA
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